Yes, PG Music Support is great - the best out there. They just solved a problem for me in less than a day.

Jazzvibes, you mentioned you used to use a Mac, but this is the BIAB for Windows forum so perhaps you now have a PC? I doubt we can match the skills of Support, but if you would like us to try, you can give us your specs and a thorough description of the problem, and we can take a crack at it.

I would want to start with, do you have any virus/malware checkers, and are they on? Also, which OS? If it's Vista or Windows 7, we can talk about UAC and where you tried to install. Both of these known issues relate to setup files not loading.


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.