Oh yes. So sorry. I am running win 7. Not sure if it is 32 or 64. I ran the install as if to load the entire usb hd onto my drive. It had been working just fine until a week ago or so. I have reinstalled it, I have done restore a couple of times. Nothing seems to work. I also when installing shut off malwarebytes and Nortons. Still no luck. Not sure what to do next. As always, thank you for your help. Bj.