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Journeyman
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Journeyman
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I have recently within the week been having a problem with my internet access. I can readily access PGMusic, Ebay, etc. initial website, but when I try to access a link within that site all my computer does is keep trying to access the site but is never successful. For instance when I try to access the Sweetwater site on nearfield monitors, or when in ebay and I click on an item to bid access is never achieved. Also some websites take 5 to 10 minutes to initially access. I have run Avast, Superantispyware, and Defender and all show no evil spyware or lurking viruses. Rebooting does not help either. Has anyone got any suggestions.Thanks. D.
There are only 3 kinds of musicians: those that can count, and those that can't!
PC AMD A4-5300 APU 3.4 GHz, 8gb RAM, 1T HDD, Windows 10,
Reaper 4.77, BIAB2018, PTPA12, RB2018, Roland VS-880 DAW
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Try free ccleaner from piriform.com. (It will wipe out your history and cookies but seems to solve some problems like this.)
"My primary musical instrument is the personal computer."
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malwarebytes antimalware, using a safe mode scan
If that doesn't work maybe update your browser
I do not work here, but the benefits are still awesome
Make your sound your own!
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I had a similar problem in IE. I set my internet options back to dfault and it went away.
Win 11 64, Asus Rog Strix z390 mobo, 64 gig RAM, 8700k
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Journeyman
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I am back and still no success. Thanks for taking the time for suggestions, I tried them all. Currently I run Superantispyware, Avast, and Windows Defender. I ran a full scan with Malware and it found 1 part of a PC utility spyware program I couldnt complete the download on. I tried resetting the default and even uninstalled explorer 9 because the machine worked fine on explorer 8. I should mention that I am talking about my general use HP laptop. I dont use my DAW for any email, surfing, etc, I am only using it (DAW)now because my laptop is useless for forum use. It boots up fine, loads email fine, I can access all my documents easily. Every time I access the internet it is slower than molasses and I cant connect to any links. I am still open to suggestions. This is very time consuming and frustrating.Thanks for any further suggestions.D
There are only 3 kinds of musicians: those that can count, and those that can't!
PC AMD A4-5300 APU 3.4 GHz, 8gb RAM, 1T HDD, Windows 10,
Reaper 4.77, BIAB2018, PTPA12, RB2018, Roland VS-880 DAW
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Anonymous
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Go to TOOLS --> INTERNET OPTIONS --> CONNECTIONS --> LAN SETTINGS and make sure your proxy server is not checked. There have been viruses in the past that turned the proxy on, and you don't use a proxy server.
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The way you desribe the problem, it seems unusual. You say it loads the 'primary page' but not the secondary ones - ie. links from these pages.
I have never heard of this, though it is possible that your original page is stored in a chache on your machine and the others are accessed over the internet.
Perhaps check your internet speed. Here my IP promises me 30 mbps but I often get 1 mgps.
If your internet ISP is slow this could effect things. Phone them. obviously WIFI can be effected by walls etc.
Win 11 64, Asus Rog Strix z390 mobo, 64 gig RAM, 8700k
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To check your interrnet speed go to somewhere like speedtest.net Maybe do it alos on another machine if easily possible
Win 11 64, Asus Rog Strix z390 mobo, 64 gig RAM, 8700k
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The primary page could be (and likely is) loading from cache. To test that, get to some "top" page, like a newspaper or CNN or something with a clock, and refresh. Or go to somewhere you have never been, like www.purple.com. If you acn get to a page you have never visited, your internet is working. If you can't, you likely have an in house connectivity issue. Click START, then type CMD and hit enter. In that black box that just opened, type ping www.google.com <enter> and you should see 4 packets sent and 4 received. If you get host unreachable, request timed out or anything other than 4 packets sent and 4 received, you are not getting out of your house. Then try to ping 192.168.1.1 if you have a Linksys router or 192.168.0.1 if you have a Netgear or a D-Link. If you can't ping your own router, bypass the wireless by plugging a cable in and doing the ping command again. You need to determine if you are talking to your router as step #1. S-L-O-W and can't connect are very different conditions. Once you determine if you are even getting out of your house, there is more.
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Eddie's suggestion was my first instinct.
I'd just start with ping routine myself though.
With a couple quick tests it'll surely let you know if you are getting out, and how far.
FWIW ping has its weakpoints with cache also. I hit one today. Thought I'd ping a website to see if we were still hosting it (since response displays the IP). My system pinged our server (because it was in cache I guess)and of course our server responded since the bindings were still there. So I thought we had it. A while later a reverse lookup and whois showed me the error of my ways.
Wrong test for intended purpose on my part I guess.
But I learned today 'ping' in command line still has cache. Somehow I thought this may be relevant.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Hey rharv, ping doesn't cache... What you actually came across was a cached DNS lookup.
--=-- My credo: If it's worth doing, it's worth overdoing - just ask my missus, she'll tell ya  --=--You're only paranoid if you're wrong!
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I'll second that possibility that you've got a proxy hijacking your machine. A couple years back I picked up something that set me to some proxy server, and it was a real pain to get rid of.
Lawrie is right about ping not caching. DNS caching is another story entirely.
-- David Cuny My virtual singer development blogVocal control, you say. Never heard of it. Is that some kind of ProTools thing?BiaB 2025 | Windows 11 | Reaper | Way too many VSTis.
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Yep
Threw me for about half an hour.
None of my changes to the site were working .. because the site was somewhere else
I do not work here, but the benefits are still awesome
Make your sound your own!
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Anonymous
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I wish I remember the name of the virus, but ALL IT DID was enable the proxy server, set the home page and make the proxy route you to where the hijack wanted you to go. I must have had 5 customers call me about it. And though the fix took 2 minutes, I get a 1 hour minimum charge of $75, so.... In one case the guy thanked me and sent me on my way, but in most cases I stayed there and did temp file cleanup, malware scan...
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I've run into something that behaves similiar to what is being described. It's a data stealing trojan and bootkit virus called Alureon. Don't know where I've been picking it up, but have had it 3 times over the last 6 months. MS Essentials doesn't seem to pick it up on its quick scan, it only sees it on a full scan. Malwarebytes only sees part of it. The only way that I can remove it is to use a Kaspersky download called TDDS Killer. If you can get to that, give it a try at http://support.kaspersky.com/faq/?qid=208283363 Download it from another computer and load into the infected computer. Good luck.
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2025, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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DennisD...did you ever get this resolved? Would be interested in what you found out.
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2025, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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Journeyman
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Fellow posters, thank you for your time and attention to my plight. I think I may have solved the problem. Firstly I would like to re-mention that my other computers were accessing and browsing just fine, so at least the problem was isolated to my laptop. My laptop is my work computer so I was very handicapped by the problem. Anyway I tried each and every suggestion given by your responses to no avail. Then on another website some one suggested going into TOOLS > MANAGE ADD ONS and disabling them all. I tried that to no avail. Then for some reason I went into YOUTUBE and tried to play a video, which it would not do because I had disabled it (Adobe). The system told me the video needed Shockwave Flash (which I had Just disabled) would I like to load/run it. I clicked yes and Voila! after installing the software and replaying the YOUTUBE link, the link opened immediately. I have been playing with (browsing) ebay, youtube, and some of my work sites with great success. So it appears my problem was a glitch in the "Adobe Flash player". I want to thank you for your suggestions because even at my old age I learned things about pinging, and other approaches to solving challenges. Once again thanks for your time and attention. DennisD
There are only 3 kinds of musicians: those that can count, and those that can't!
PC AMD A4-5300 APU 3.4 GHz, 8gb RAM, 1T HDD, Windows 10,
Reaper 4.77, BIAB2018, PTPA12, RB2018, Roland VS-880 DAW
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
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-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
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-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
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- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
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- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
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- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
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Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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