IK MultiMedia support is great. They can help.

I really recommend installing T-RackS CS
Custom Shop Free
http://www.ikmultimedia.com/products/trcs/
It includes Metering for free

There's a Gear -> My Gear drop down to show what gear you have licensed
Gear -> Restore My Gear that will put things back as long as you're logged in correctly

While you're at it, install Amplitube Custom Shop