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PowerTracks Pro Audio
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Joined: Dec 2004
Posts: 455
Journeyman
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OP
Journeyman
Joined: Dec 2004
Posts: 455 |
My PT12 regularly locks up with the following messages displayed;
Invalid pointer.
Acceess violation at address 00405020 in PTWexe etc.etc.
I put in the update for pt12 and ignored all the warnings and installed but it is now freezing more regularly.
Can anyone please tell me what is wrong and help please?
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PowerTracks Pro Audio
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Joined: Dec 2011
Posts: 3,348
Veteran
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Veteran
Joined: Dec 2011
Posts: 3,348 |
Only support can say what the violation number means.
Are you using a mouse or laptop touch-pad? What operating system are you using and are you on the standard pointer? This will help us understand the problem.
ROG.
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PowerTracks Pro Audio
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Joined: Dec 2000
Posts: 12,675
Veteran
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Veteran
Joined: Dec 2000
Posts: 12,675 |
What warnings did you ignore? I don't get warning when installing patches.
And just to be clear...are you talking about PowerTracks version 12 or version 2012 (some people like to drop the "20" when talking about the versions that have the year). I'm guessing 12, since there are no patches for 2012, but just want to be sure.
What operating system are you using?
John Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA BB2025/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com
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PowerTracks Pro Audio
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Joined: Dec 2004
Posts: 455
Journeyman
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OP
Journeyman
Joined: Dec 2004
Posts: 455 |
Ah!
I am using a stylus and tablet. But it does lock up even without an action with the stylus. But next session I will use a mouse (wireless)
W7 64 bit I am using at the present time but it did it with XP and tablet as well.
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PowerTracks Pro Audio
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Joined: Dec 2004
Posts: 455
Journeyman
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OP
Journeyman
Joined: Dec 2004
Posts: 455 |
version 12 using W7.
Is there a 2012 version?
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PowerTracks Pro Audio
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Joined: Dec 2011
Posts: 3,348
Veteran
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Veteran
Joined: Dec 2011
Posts: 3,348 |
It does begin to look like the problem is with the tablet and stylus. Try disconnecting it from the computer when running PowerTracks.
Yes. after version 12 there's been PT2011 and the current PT2012. If you're looking to up-grade watch out for PT2013 early in the New Year. (Usually Jan but can be as late as March.)
ROG.
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PowerTracks Pro Audio
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Joined: Dec 2000
Posts: 12,675
Veteran
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Veteran
Joined: Dec 2000
Posts: 12,675 |
Actually there's also a 2010 version (and as ROG pointed out, a 2011 and 2012 version).
John Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA BB2025/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com
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PowerTracks Pro Audio
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Joined: Dec 2011
Posts: 3,348
Veteran
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Veteran
Joined: Dec 2011
Posts: 3,348 |
Quite right, John. Don't know how I missed that, particularly as the disk is sitting on my spindle!
ROG.
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PowerTracks Pro Audio
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Joined: Dec 2004
Posts: 455
Journeyman
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OP
Journeyman
Joined: Dec 2004
Posts: 455 |
Thanks for info, I did not realise things had marched on.
Ok I will disconnect tablet and replace with the wired mouse next time .
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PowerTracks Pro Audio
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Joined: Dec 2004
Posts: 455
Journeyman
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OP
Journeyman
Joined: Dec 2004
Posts: 455 |
I am pleased to report that using a mouse instead of the tablet I have not had a lock up since.
So thanks.
However it does not happen in other apps. imaging, office, etc. etc.
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