Hello Jim,

Try plugging the USB cable into a port on the back of your computer (rather than on the front of your computer or elsewhere). If it is already connected in the back, try plugging the 'additional power' USB connector into another USB port at the same time. Rather than using two ports that are side by side, ideally use two different pairs of ports. If you continue to have problems, please contact us.


Andrew
PG Music Inc.