We're big on the Serenity Prayer here. I did my very to remain calm throughout, from the time I realized I couldn't even remove the old drive myself (and broke the locking connector on the quality SATA cable in the process) until I was told that my C: drove had been summarily wiped without notification or request, and even when I pressed the new, low-quality, nonlocking cable fully onto the drive myself.

I will have a word with the owner of the shop, and no, I won't be doing business with them again. Bottom line is, they did (more or less) exactly what I asked them to--R/R a drive and cable--at 3 p.m. on a Sunday afternoon. Even if they did cause me to lose all my software and drivers. Idiots.

Did I mention that I was in the process of moving? So everything was packed away. I just this last half hour located the disks for my primary sequencer (Reason). As soon as I install a couple of versions of BIAB I'll get that loaded and be nearly back to where I was. Also in the serenity corner, note that I wouldn't be nearly this far along if I hadn't broken my finger (I'd be busy working), and that I didn't lose any data--everything was backed up on an external drive AND on my old DAW. Except for many hours of tedious work I'm in pretty good shape.

Now, if I WAS feeling bitchy I'd bill the shop for my time at $40 an hour, because I'm a nice guy, and because I'm not a certified tech. (If I was I'd charge $125 an hour.)

Signed, Reasonably Gruntled

"My primary musical instrument is the personal computer."