Hi and welcome to the forum. Not to worry...there are many here who will help you but we'll need some more info to start with.

First of all don't delete anything yet, this could actually make things worse.

Did you do a standard install of the PG materials, that is did you let the program install into its default locations? You should see a BB folder and a RealBand folder on your C drive if you did.

What make and model is your audio card?

When you ran the DPC Latency checker were all of the indicators in the green? Did you run it for at least 4-5 minutes?

Next, go to www.primatelabs.com/geekbench/ and download the GeekBench software, extract, run it and tells us your GeekBench score. This will let us know if your laptop has enough processing speed to handle the job. This is a trial version of their software but run it and you can delete it later if you want. The GeekBench score will come up in your browser.

Let us know the results of the above and we'll move to the next level.

Jeff

Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2025, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3