Quote:

aceteleman,

As I re-read your problem, some questions sprang to mind to which it would be useful to know the answers.

1. Have you installed the latest build for Realband? (Found under the "Support" link at the top of this web page.)

Yes..

2. I interpret your above computer information to mean that you have Win 7, 64-bit. If so, have you going to the RealBand folder, right-clicking on RealBand.exe, selecting "Properties" and then setting the file to run with Administrator privileges?

Correct, Win7 64 bit, sorry I forgot to mention that.

I have not tried to set the administrator privledges under properties but will try that when I get back to the studio.

3. Do you run the program or any part of the program from different locations? For example, do you run the program from a USB drive, are the Realtracks on a USB drive or are the Realdrums located on another internal drive.

It was installed from a flashdrive but no part of it is run from any other drive.

4. What directory do you have Realband installed in? For example, is it directly off the root of the drive (say c:\Realband) or is it under Program Files (c:\program files\Realband)?

The folder is under C:, not in Program Files or Program Files (x86)

5. Have you tried completely removing the Realband folder from your computer, rebooting the computer, and then re-installing Realband as a completely fresh installation? This is very different than reinstalling Realband over the top of an existing installation.

Yes, I did uninstall, both with the uninstall utility in BIAB (All Programs) and the second time I uninstalled from Control Panel, including a search of the registry for any lingering remenants and then did a fresh install, 3 times in fact, the last time after running a system repair from safe mode and went back to factory settings, which essentially is sort of a Windows reinstall as it wiped out all of MY installed programs and I had to start from scratch. The other programs that I use are Calkwalk Sonar X1 Producer and Cakewalk Pro9 that I use for some editing, and dbPoweramp for a file converter. My next thought was a reformat, which I was trying to avoid but I may do it anyway, at this point it wouldn't be a big deal to do. If you wonder why I use a file converter, it's because I do not record direct to the computer, I like to do my final mixes on a Fostex MR16 because I like the built in effects better than the fx in the DAW and it requires mono .wav files. I also use it to convert to mp3, if I plan to email to someone, as the .wav files are too big for email.

I also saved the folder with that particular song on a data disc and and then removed that folder completely off the computer.

6. What antivirus software (if any) do you run?

The computer came with McAfee Security Suite installed, not my preferred AV, however that computer is strictly for studio use and is never online so I didn't put any other AV or any other utilities on it.

The funny thing is, out of curiosity I installed it on this computer just to see what would happen and it works perfectly on this computer. This computer is a Dell running Vista Home Premium 64 bit. Other than the fact that I don't record direct to the computer because the I have an Audiobox interface which don't work all that well and will be replaced when I can afford it. I record my audio files on the MR16 then transfer them into the DAW to do whatever I'm going to do there, like adding the RealTracks I plan to use and/or tempo increases, etc.

Another thing I forgot to mention, it will not open a fresh (New) page, I've tried both under File/New and using the icon on the RealBand toolbar. All that happens when I do that is the cursor flashes for a second and nothing happens, I cannot open a NEW page.

I think that just about covers everything I do or have done to this point. I hope this gives you some other ideas, this is getting really frustrating. I spent nearly the whole day on the phone last week with Rob from PGMusic tech support with him walking me through everything he could think of, none of which changed the situation. I wish ALL tech supports were as helpful as PGMusic's AND they actually speak English, lol...

If you wish, you can go to www.soundcloud.com and search for The Teleman, the first 5 songs at the top of the list are are original songs that I've done with RealBand and RealTracks.

Thanks so much for your help Noel, I really appreciate it and hopefully something you suggest will resolve this issue.

Lee

Ok Noel, I just clicked that SoundCloud link and somehow the songs have been re-ordered and it has a cover song at the top of the list but the originals are marked as Country Original and they are the next 5 song under the Merle Haggard cover.

Regards,
Noel


Last edited by aceteleman; 04/02/13 06:29 PM.