Just when I'm starting to really like my VoiceWorks Plus rack unit it starts to act up. On powerup the unit has started giving the message 'DSP won't boot...' followed by 'Trying to reset...'. These messages just alternate continuously.

If I power down then power on I get the message 'Shutting down. Please Wait...' with a counter continuously incrementing. Even after 24 hours it still says 'Shutting down'.

I finally pulled the main power cable and re-attached it and the unit booted. However, it isn't reliable. Sometimes it works sometimes it won't.

Does anyone have any ideas?

The most disappointing thing is I can't get into the TC helicon support system. When I try to submit a request for help their system tells me my e-mail is in use but it won't accept any password I've ever used. When I try the 'get new password' system I never get an e-mail from them.

I hate companies that treat customers as if they are nothing more than an annoyance. Thank you PGM for not doing the same.

BiaB 2013 b366, RB 2013 b4, WinXP Pro SP3, Toshiba M70, 1.8GHz 2GB RAM 100GB HD. Focusrite Saffire 6 USB, Ketron SD2.BiaB Wiki