I've determined to do just that. I've read that Microsoft claims that they don't make cold calls. Also, that there are scams that where the caller claims to be from Microsoft and offers you a fix in exchange for you credit card number.

I wonder if someone hacked the printer and then called to offer the fix. Although he did ask for me by my first name, which is listed in the phone book.

I guess it will always be a mystery.

Don S.