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Band-in-a-Box Wishlist
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Joined: Jan 2013
Posts: 18
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OP
Enthusiast
Joined: Jan 2013
Posts: 18 |
I don't know if someone else has suggested this feature or if it already exists but a settings overview generator similar to hijack this would be something that would generate all the pertinent settings that a user is working with...and saves them in a text file that can then be uploaded and displayed to a help thread. Then users who want to help can visually confirm all the settings without access to the other computer.
Yes, the settings list would be long but it's not meant to be read from top to bottom. You can use the ctrl-F find shortcut to isolate keywords related to the problem.
It's also a good way to save a list of settings that can be shared if you find a particular combination that works...and technically one could email and then import those settings in a batch. Which would isolate software and hardware issues.
The file would contain basic computer info and then the specific BB info like midi drivers, preferences, options etc. I think this would give tech support volunteers something to look at for a problem...and give beginners an easy way to take a snapshot of everything at once.
It could be called "BB Settings Snapshot"
Everything Pak 2013 for Windows. w/16-pak add ons.
Jazz Guitar Masterclass
Instruments: Guitar and Piano
B.A. music from HSU 2001
M-Audio Keystation 49 USB MIDI controller
Dell Latitude E6500 4GB RAM Windows 7 32bit
ASIO4ALL
Coyote WaveTable
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Band-in-a-Box Wishlist
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Joined: Jul 2000
Posts: 27,506
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Veteran
Joined: Jul 2000
Posts: 27,506 |
This sounds like a useful suggestion. It's been awhile since I saw Hijack.
The very first thing I want to see in a problem statement is whether this is a Mac or PC version of BIAB, particularly if it is NOT on a PC (been burned by this a few times while trying to help someone). Then info about the operating system, and which version and package of BIAB.
After that, the BIAB settings and song details. Some of this info is likely in /BB/Intrface.bbw but that file isn't in user-readable format.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box Wishlist
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Joined: Jun 2012
Posts: 21,071
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Veteran
Joined: Jun 2012
Posts: 21,071 |
+1
As software developers ourselves, we usually incorporate an "Information Statistics" function into any of our applications that are consumer orientated. One click creates a text record (that can also be emailed), providing directory structures for the executable and related files, (and if the files are present), File sizes, Memory, CPU, User privileges, and the last 20 actions undertaken by the program (FIFO). This information has enabled us to really quickly analyze and assist users and resolve problems in record time.
This would be a great feature for both P.G. Music technical support staff and also benefit the fantastic support provided from this Forum
Kind regards
VideoTrack
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box Wishlist
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Joined: Jan 2013
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Jan 2013
Posts: 18 |
yes, sort of a "help us to help ourselves" kind of thing. I'm looking at my midi options and if I had a nickle for every time I tried to change the output driver while having Dxi already checked then I'd be rich. If I were having a real problem and could take a snapshot of critical settings that won't necessarily cause an error but will cause hidden/unwanted effects then the snapshot would give tech help a textual idea. Tech forums like www.techguy.org are good role models because they really focus on the problem and try to reveal critical info at the earliest possible time. I could see it as a feature with this forum that in order to post a tech support problem/question you have to upload a settings snapshot...or at least check a box that says your question is an exception. Good/efficient forum etiquette is a new human adaptation and having to ask a user what operating system he is using actually exposes a failure in process management. A settings feature would eliminate a lot of forum tag frivolity.
Everything Pak 2013 for Windows. w/16-pak add ons.
Jazz Guitar Masterclass
Instruments: Guitar and Piano
B.A. music from HSU 2001
M-Audio Keystation 49 USB MIDI controller
Dell Latitude E6500 4GB RAM Windows 7 32bit
ASIO4ALL
Coyote WaveTable
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Band-in-a-Box Wishlist
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Joined: Aug 2014
Posts: 60
Enthusiast
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Enthusiast
Joined: Aug 2014
Posts: 60 |
Maybe this is a good idea.
Michael Frank
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Ask sales and support questions about Band-in-a-Box using natural language.
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