2 microsoft system internal programs that may help identify the cause of the problem



process Explorer (Process Explorer.exe)

Monitors data on running processes in real time, does not capture historical data, except for CPU, Disk, Page File and Network activity graphs. The data in the graphs cannot be saved.

Process Explorer can be used to view detailed information on the currently running process on a system; including which images or executable code is loaded in memory for a process and the handles to the registry, file system and other types of handles. You can also change the priority; suspend and kill processes and even certain threads of a process.

process Monitor (Process Monitor.exe)

Monitors File, Registry, network and process activity by process. Collects data when running and can be filtered to track down process issues. Process Monitor replaces FileMon and RegMon, except for back level operating systems.

Process Monitor runs on Windows 2000 SP4, XP SP2, Vista, 2003, 2008 and Windows 7 32 bit and 64 bit.

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