OK - I finally got this figured out. I realize you don't need an account to order but I have always ordered wtih my account in the past as it retains your billing/shipping info, etc.

You actually have to go through almost the entire order process and "checkout" like you are going to purchase a product. It then gives you the option to change your password in the top right corner of the page.

This is not standard practice with websites that have shopping carts. There should be an "Account" tab anywhere in the store that allows a user to change his profile and secruity settings without having to checkout a product.

I spent quite a bit of time this morning trying to get an answer to this. I was on online chat three times - no one knew. I sent three e-mails and finally got an e-mail from their webmaster.

I ended up ordering the upgrade, but was dissapointed that no one at PGMUSIC even apologized for the frustration I went through or told me that this was worthwhile input.

This just isn't the same PGMUSIC I used to do business with IMO.

Anyways, thannks for all the replies.