Thank you Mac, that was my thinking also.

People often don't care to get complaints, or try to deflect them with just a band-aid response. For my part however I am pleased if someone with a genuine complaint brings it to my attention. Information always has value even if negative - in fact especially if negative!

I'm grateful to have an awareness of something I otherwise wouldn't know about, and be able to do something to correct it. I'll probably never reach perfect, but I'll hope to get close enough to see it.