I had exactly the same problem.
Eventually after trying different things, I ignored the yellow error messages telling me what to do and.
1 Went to my IKmultimedia folder on hard drive.
2 Opened the Sampletank folder, created an instrument folder within the sampletank folder.
3 Installed the HI-Q's to this instrument folder.
4 Went to preferences in sampletank, browsed to the instruments folder within Sampletank folder (note not instruents folder within main Ikmultimedia) selected the instruments folder within sampletank, don't select the band in a box folder, and then clicked ok.
Band in a box shows on main right side sampletank window now, even though its the instrument folder that was selected.
Seems to work fine now.
Musiclover
Last edited by musiclover; 12/15/13 07:03 AM.