Originally Posted By: elkayem
I agree with Graham that it is PGMusic's responsibility to get their executables on Norton's white list to protect their users from these situations. This is a highly inconvenient experience for an end user, and some less savvy users may mistake it for a real security threat. PGMusic may already be submitting their files to Norton, in which case we may be the early guinea pigs testing it out before Norton has approved the files.


Originally Posted By: PeterGannon
Hi Graham,

Sorry that you had that problem. There was a Norton tech support guy who came on our forum here, and that was impressive.

One thing that would help is if you submitted a report to norton.com/fp which he suggested.

We have done so, but reports from Norton registered users might be a good idea too.




Originally Posted By: elkayem
...When I get my files restored, I will submit them to Symantec for review so others don't have the same problem. Maybe PGMusic already did, but if not, I will politely suggest that PGMusic should be submitting these files to the various AV software vendors prior to release.



Sounds to me like Norton should already have TWO reports and possibly even two examples of the files by now.

And one of those two reports is indeed from PG himself.

Ball's in Norton's court.


--Mac

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