Hi Ray, I decided to start with a clean plate for 2014. Instead of installing over my 2013 Everything Pak., I first removed all traces of BB from my laptop. After installing the 379 patch to the usb HD, I attempted to install 2014 to my laptop several times without success. Three calls to support and they all said let it run and see what happens. I did let it run 26 and 1/2 hrs. confused and I guess I am good to go?------Leon