Mac, I have had the small screws come very loose in the HDs in the past. They were easy to make your suggested repair. I still have my little screw drivers smile. For 2014 I received a more modern streamline case. After some set up issues, like five minutes to recognize my PC, I let it run. 26&1/2 hrs. to complete a set up (Everything Pak.). A different Hd was shipped to me next day, and a recognize time of a few seconds, and a full set up was made in less than 2 hrs. So, they do fail to perform sometimes. I was ask not to open the case of the first HD, rather return it. Support wants to find the problem, if any exists. What a great bunch if folks to deal with.------Leon

Last edited by Leon Carpenter; 12/20/13 12:35 PM.