Tony, tried to resist, but your take on customer participation took me aback; perhaps I'm missing something.

PGMusic's encouragement of customer participation is software development best practice in all current day software development lifecycles, e.g. LEAN Software Development, Agile Programming, Extreme Programming, Microsoft Solutions Framework...

It's not customer participation that is behind how a software feature works, it's how the development team (i.e. product manager, program manager, "power users", developer, designer, tester, release manager, etc) prioritizes customer "desires", translates those desires (read requirements) into features specifications and implements those features into a software release.

And not every customer is going to be satisfied - that's the nature of mass-marketed software products.

Cheers!


Cheers, Mike.

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