At this point, I recommend you give Support a call. They are excellent. They can even take control of your computer remotely if need be.

By the way, I'm not at a PC so I can't verify this, but I believe there is a way to launch the Big Piano using the menu system. See if it works that way, rather than the icon. I'm pretty sure I tested this during beta testing, and I rarely use the icons. Before the latest patch, the small keyboards in the new mixer weren't "active" so we had to bring up the Big Piano.


BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.