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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
Hi Guys,
My first time here. I´ve been using BIAB since version 2011.
I bought this new version ( 2014 )....everything OK but the Big Piano Window it is not opening ( the window keyboard ). I tried everything already. I already did all the install process at least 3 times.
I need some help here guys.
Thanks
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,438
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,438 |
Welcome to the Forum.
Last I checked, BIAB 2014 was shipping with Build #379. Go to Help, About and check yours. If it's not 380, go to the Support page and update to build #380.
A general technique whenever BIAB seems to not work correctly: Opt., Return to Factory Settings. However, as you already reinstalled, that had the same effect so won't help you this time.
Quick question: did you install to a folder other than /BB
Quick idea: depending on how you have set up your User Account Control, and assuming you are on Vista or later, try running BIAB As Administrator (right-click on the BIAB icon and choose).
Keep us posted. And, you can always give PG Music Support a call. they are really good.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
Hi there Matt Finley,
In fact I am on Win 7.
Yes...I've installed the updates 379, 380 (twice at least LoL).
I never had this kind of problem...I bought all the versions since 2011...never had any problems.
The software works fine ( all the functions ok ) but only the Big Piano Keyboard does not.
I have no idea...no more!
About the folders: just the Drums and Real Tracks (I am using an external HD).
When I click the Big Piano icon it does not respond. As I said...everything else looks fine.
Hope you can help me!
Thanks
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,438
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,438 |
At this point, I recommend you give Support a call. They are excellent. They can even take control of your computer remotely if need be.
By the way, I'm not at a PC so I can't verify this, but I believe there is a way to launch the Big Piano using the menu system. See if it works that way, rather than the icon. I'm pretty sure I tested this during beta testing, and I rarely use the icons. Before the latest patch, the small keyboards in the new mixer weren't "active" so we had to bring up the Big Piano.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
Hi there, thanks again.
"By the way, I'm not at a PC so I can't verify this, but I believe there is a way to launch the Big Piano using the menu system..."
Yes , there is. I tried it as well...same problem. Also tried Control Shift N - same thing - Looks like the Big Piano "pack/content" is not there, I don´t know. First time ever. I never had any problem using or installing BIAB.
Last edited by ammfonseca; 02/03/14 09:51 PM.
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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 18
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 18 |
Ok...it is done.
I did all the process again ( install ) ... it is working sweet now. Do not ask me the reason LoL...
Thanks man for helping
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Band-in-a-Box for Windows
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Joined: Jul 2000
Posts: 27,438
Veteran
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Veteran
Joined: Jul 2000
Posts: 27,438 |
Sunspots, probably. Who knows why?
Glad it's fixed.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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