Matt,
Thanks for the kind reply and your suggestions. I was told by an online chat operator that the only way to get uncompressed files of the real tracks was to choose the audiophile to audiophile upgrade. I am using the program for professional work but I'm afraid that $300 a year for an upgrade (especially so few months after the initial purchase) is not what I consider a fair price for a program like bb. I know that the cost of the hard drive is what is driving that price but there are certainly other ways to deliver the content that are much cheaper. I would be willing to pay a little more for a DVD or Blu-Ray disc of the real tracks I want, but that option is evidently not available. My genre is very narrow and paying for other tracks in genres I will never use is not something I'm going to do.

By the way, have you ever stayed at a Marriott or Ritz Carlton hotel? I think you'd find the customer service of those two companies is head and shoulders above that of PGM. I can name lots of other companies which have customer service that far exceed PGM's in this instance for sure. This marketing setup is all about profit and does not even consider customer service. I'll be moving on to another method of making my demo backing tracks after I've gotten my $800 out of this version of the software. Lord, $800 in less than a year! I can't believe I fell for this. Well PGM, fool me once shame on you, fool me twice shame on me. I'll not be had twice that's for sure.

Last edited by bnwitt; 03/23/14 11:14 AM.