Bnwitt, I feel your pain. That is indeed a lot of money to spend.

A few points,

1 Looking back do you think it would have been wiser for you to go for the cheaper compressed ultra pak version?

2 do you know that PG has a sale every December, you could have picked up the 14 upgrade for $199 I believe.

3 How near 2014 did you buy the 13 version as I believe if its within 30 days of the new 2014 release which was near start of December then as far as I am aware they would give you a free upgrade to 2014.

4 I do see your point about Pgmucic's customer service. Please remember that every customer has different experience with them and a lot of users on here would swear that they are brilliant in this regard.

Speaking for myself I find them ok. Did contact them by phone a few times and the person I spoke to (which will remain nameless) was in my opinion unhelpful and didn't sort out the problem or make an honest effort (in my opinion)to do so for me, I would rather not have any contact with that person again if I required help.

Saying that one person is not the company and if you are on the forums often then you will find that Dr Peter Gannon who is CEO of PG music will reply often to users and is the most helpful person you would ever find.

Musiclover

Last edited by musiclover; 03/23/14 02:09 PM.
Musiclover

My music https://www.youtube.com/user/donegalprideofall

Windows 10 (64bit) M-Audio Fast Track Pro, Band in a Box 2025, Cubase 14, Cakewalk and far too many VST plugins that I probably don't need or will ever use smile