Originally Posted By: bnwitt
Matt,
Thanks for the kind reply and your suggestions. I was told by an online chat operator that the only way to get uncompressed files of the real tracks was to choose the audiophile to audiophile upgrade. I am using the program for professional work but I'm afraid that $300 a year for an upgrade (especially so few months after the initial purchase) is not what I consider a fair price for a program like bb. I know that the cost of the hard drive is what is driving that price but there are certainly other ways to deliver the content that are much cheaper. I would be willing to pay a little more for a DVD or Blu-Ray disc of the real tracks I want, but that option is evidently not available. My genre is very narrow and paying for other tracks in genres I will never use is not something I'm going to do.

By the way, have you ever stayed at a Marriott or Ritz Carlton hotel? I think you'd find the customer service of those two companies is head and shoulders above that of PGM. I can name lots of other companies which have customer service that far exceed PGM's in this instance for sure. This marketing setup is all about profit and does not even consider customer service. I'll be moving on to another method of making my demo backing tracks after I've gotten my $800 out of this version of the software. Lord, $800 in less than a year! I can't believe I fell for this. Well PGM, fool me once shame on you, fool me twice shame on me. I'll not be had twice that's for sure.


bnwitt, you will find some folks around here who are die-hard PG fans! maybe they have had such excellent service that this praise is well-deserved! my personal experience has not been that however! I purchased BIAB in fall of 2012 at full price and just a couple months later they released a new version at a discounted price MUCH less than what I had just paid. given that I had just paid significantly more than the new December price I kinda figured they would give me a break on the upgrade price and several regulars here on the forum were also very certain they would be willing to cut me a deal if I just give them a call.

well, I called several times and spoke with a young lady who was not very nice and actually a bit condescending to me. she was also quite slow in getting back to me. when she finally did get back to me she had come up with a deal but when I went to download the upgrade I found she had left out all of the upgrades to the RealTracks when I was clearly intending to get a full upgrade to what I had bought a couple of months prior! I got back in touch with her and after more "discussions" we finally arrived at an upgrade I would purchase that included everything to upgrade my previous purchase. but I still paid a large penalty by buying in the fall what would be released at a much lower price two months later!

don't get me wrong...I love the product! it does some amazing things and I sometimes feel I simply cannot live without it! and the PG folks on this forum, including Peter Gannon, seem very nice and helpful. and I can even concede that a company has the right to charge whatever they want for an upgrade regardless of when you bought the product.

but the experience I had with PG customer service does not jive with the reports of excellent service I sometimes hear on these forums!

Last edited by JohnJohnJohn; 03/24/14 03:57 AM.