I can not speak to anyone else's experience with PG or their customer service except my own.

I have always found the customer service to be of more than acceptable to exemplary depending on who you are speaking with.

In one instance, I bought an upgrade and somehow managed to order the wrong (lesser) upgrade. I called support and the lady I spoke with said , oh yeah, you got the wrong one, you should have ordered that one.... then she said, the price difference is $29 and we'll get the hard drive update version out the door today. I asked about returning the DVD's and she said, oh....don't worry about that, just keep them. The new hard drive arrived in a day or two.

Tech support is also excellent. I've always had a satisfying experience in solving a problem or answering a question both on chat and on the phone.

For most instances, I do prefer the phone since it's easier to get more accomplished in a shorter time.

As far as the quality of the tracks...... I do not have the audiophile version. I have heard, however, the work from a number of folks who DO have the audiophile version and to be honest, I can not really hear a difference in the quality of their project's sound vs that of my projects using the compressed waves....

I've never had a person comment negatively on the sound quality of the tracks in any of my projects. Actually, quite the opposite. I often get questions concerning who is playing such and such an instrument in my tunes.

just my 2 cents

Last edited by Guitarhacker; 03/24/14 06:12 AM.
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