Originally Posted By: musiclover
When I spoke to customer service and was unhappy with the result, I then through email and live help asked to get the email of Dr Gannon so that I could contact him with the problem.

I was informed that there is no email address for Dr Gannon, that emails can only be sent to support or sales and then it will be forwarded to Dr Gannon. To be honest I didn't expect an email to be forwarded as they said, so I didn't go down that route.

Musiclover

I also tried to email Peter Gannon directly but the email I found on the forum in an old post was no longer valid. And I certainly understand why the head of the company would not be easy to reach. That is just fine! But you will hear a few folks on these forums suggesting you contact the doctor directly as if that is an option! smile It sounds good in a post about customer support but unless it is an official policy of the company, well, YMWV!