Richard, congratulations on a well presented and accurate case. I certainly endorse all of your comments, and appreciate the way you have accurately articulated your points.

I have had little direct dealing with PGM, but have always found them to be courteous and obliging. I've contacted technical support several times and reported operational problems, and always got a 'thanks for letting us know' response.

They have done me a few favors too, above and beyond what I might expect. It's a two-way street.

I do hope others with less positive feelings might take your comments on-board.

Regards

Trevor


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