|
Log in to post
|
Print Thread |
|
|
|
|
|
Recording, Mixing, Performance and Production
|
Joined: Mar 2011
Posts: 123
Apprentice
|
OP
Apprentice
Joined: Mar 2011
Posts: 123 |
Any Computer Geeks? Help me interpret this Tech Support email
I think it's pretty self-explanatory, first my request for help:
I recently downloaded all updates for my old EZ Drummer and got it working great, including Cocktail Drums. Found my old log in to Toontrack website and got it Authorized, everything working fine in Sonar 5PE and Band in a Box. Lower RH Corner of EZ Drummer Window shows Version 1.4.0 is running.
After about a week or so I decided to purchase Latin Percussion download from Guitar Center and got it downloaded, but it won't install. Error Message states " You need to upgrade your Toontrack software to the latest version before you can install this product."
I uninstalled everything and reinstalled all the updates from the website. EZ drummer still works, but Cocktail won't load now and neither will Latin Percussion.
I am running Windows 7 Home 32-bit and there are no missing updates there, which is what it said to check in the FAQ Page before asking for help.
And here's their response (which didn't work):
Hi Dan,
Thank you for your email.
Another user recently reported of the same error and we were able to reproduce and solve the error.
We solved the error by reinstalling EZdrummer from the full download (download 1.3.2 for PC Button) and then re installing the 1.4.0 update (both the 32 and 64 bit versions).
Make sure that you reinstall EZDrummer from the full download. There is no need to uninstall first. Simply reinstall over the existing version. Then download and install the 1.4.0 update, followed by the installer.
And my reply to Toontrack (hopefully somebody there on their end is still digging in to this further):
I did exactly as you said, but still the same issue. The 64 bit update won't install which is fine my system really is only 32 bit (I know some people might want to run in 32 bit on a 64-capable system for whatever reason) but I still get the exact same message even after reloading version 1.3.2 followed by the 1.4 Update.
My C:/ Program Files/Toontrack folder has EZ Drummer folder and Toontrack Solo folder.
In the EZ Drummer folder I found a tiny file called "Aversion" that said "1.3.2" inside, that was it, so I tried changing that to 1.4.0 in the hopes the Latin Percussion installer was looking there, but it still does exactly the same thing.
The ezdrummer.dll file is in the C:/Program Files/Cakewalk/VstPlugins folder.
MY UNEDUCATED GUESS is that there is a simple line of code somewhere and the Latin Percussion Installer is reading the old date/version and this might be a simple fix for someone who knows were to look. I've got all the parts to the puzzle, everything's legit and all paid for, and everything's supposed to be backwards compatible. My PC and Host DAW are several years out of date but I still think this should all work.
Thank you for reading and if anybody has any non-destructive ideas I'm willing to try just about anything!
BiaB 2024
Reaper v7.15
Melodyne Essential 5.3
|
|
|
|
|
|
|
|
|
|
|
|
|
Recording, Mixing, Performance and Production
|
Joined: May 2000
Posts: 22,487
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,487 |
When doing uninstall/re-install routines many people often skip the step of rebooting between the uninstall and the new install.
Registry and all that.
This may be what's in play here, and rebooting in between may load a clean registry that allows everything to work with the fresh install.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics85,836
Posts796,755
Members39,968
| |
Most Online25,754
Jan 24th, 2025
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean