Yeah, I tried that Noel and I even reloaded BIAB 2014 from scratch and I still can't get any of the visual playback features to come up. In other words, I went into Piano and Guitar View as well as Notation or the Chord views and even with the music playing there is no visual activity going on with BIAB. I've reached out to the Online help and they also told me to do the Factory reset. Geez, I may have to revert to an old version of BIAB if I can't get this working. Thanks for your help though.