|
Log in to post
|
Print Thread |
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
When I open RealBand, I get a message "Your computer crashed last time you ran RealBand. Okay to restore all the default settings for a safe boot-up?"
Regardless of which option I select, the program stars. IF I open directly from the C;\Realband directoy in Admin mode, it is fine for a launch or three, but then reverts back to this.
If I answer "No" to the prompt, I appear to have my setting intact, though i have not looked in great detail. Is is reasonable to run this like this? Or who to contact for system help?
Thanks. I'd like to start using RB, but I have to be able to rely on it.
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: May 2000
Posts: 22,648
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,648 |
What is causing the crash message?
Do you close RB when done, or are you leaving it open all the time?
That message usually means it wasn't shut down properly. As long as you exit out of the program when done you should avoid the message.
I've seen that message, but only when the program was forced to shut down, like a power outage or something (not a proper shut down).
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
I always exit correctly, unless the app locks up, which has not happened with RB. That is my concern, there is no logical reason for the message. I initially temporarily stopped it by opening in admin mode - and thought at first that was the issue - but that is no longer "safe" either. So my questions are: how to fi it, and meanwhile, is it safe to work without fear of losing data...
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Aug 2011
Posts: 1,827
Expert
|
|
Expert
Joined: Aug 2011
Posts: 1,827 |
Try: go to Control Panel > User > User Account Control Settings and turn that down or off and then try.
Is the User Account Administrator.
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
Thanks. I am already set to next-to none, and I'm reluctant to turn it completely off,e ven with Norton active.
So the question remain is it safe to run (best guesstimate, I won;t hold you responsible for any crashes) after telling the system to not reset my prefs? I don't know why it wouldn't be, but I don't know why I get the error, either...
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: May 2000
Posts: 22,648
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,648 |
Yes, it should be fine to tell it not to reset everything.
To try to fix it, rename RB.CFG and Realband.ini
This will cause them to rebuild and start over. However it also causes RB to reset to factory settings (which is what you are trying to avoid), and you may need to select your audio device, MIDI device, etc all over again.
Another option to try is to empty the RBERROR.LOG file. I'm just guessing, but the program may look at this file before the popup. Or save a copy of it first (for safety), then empty it and save it.
I just emptied mine and it had no ill effect. I right-clicked the file name, selected 'Open', then chose Notepad to open it with, deleted all text content (the error list), and saved it.
Since this is where RB keeps a list of past errors, it may be what is prompting the crash popup. Like I said, just a guess but it may be worth trying.
Last edited by rharv; 11/22/14 11:48 AM.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
Thanks. As long as I am not going to damage the prog, the system or the data, I'll try anything once.
And resetting to factory is fine - once, for effect. It's just when it is needed every other launch...
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
Tried it, got the error message, letit reset. Ran for awhile fine, when I saved the work file it crashed... Work continues apace...
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: May 2000
Posts: 22,648
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,648 |
May have a rogue plugin in use or a corrupt file. Hard to say.
I can't think of much else to suggest.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Aug 2011
Posts: 1,827
Expert
|
|
Expert
Joined: Aug 2011
Posts: 1,827 |
Something else to try right click on Realband folder > Properties > General Tab > "Attributes" take off of Read Only if on it > Apply > All Sub-directories
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
solidrock, I believe you have nailed it. ANd when I uncheck it, as soon as I close the window, it goes back to Read-Only. Even though I have admin privileges, it doen't stay. Got to remember how ti fix that.
But I DO believe you have hit the nail square on the thumb. Thanks.
So I have changed the attribute, the command line says it is changed, the windows display does not agree. We'll see who wins...
Last edited by The Soundsmith; 11/22/14 11:13 PM.
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Oct 2008
Posts: 20,633
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,633 |
Hi David,
As rharv and Solidrock have suggested, it sounds like Realband cannot write the necessary files when it exits.
When you say you run the program as administrator, could you elaborate a little more on that? I was always under the impression that Windows didn't let people simply log in as administrators - working as admin was a bit more convoluted than that.
Have you tried right-clicking the icon (or Start menu item) you used to start RB and then setting the shortcut to "Administrator"? Also, have you installed the latest update?
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
Latest update installed. When you right-click on the RB icon in its folder, (and your User has Admin privileges, as I always do) there is an option to Open as Administrator" which brings up a dialog "OK To Run..."
So far, since fixing the folder at Command Line, the Command line now says the Read-Only attribute is OFF, but Windows still shows it ON. I have no idea how to reslove that dichotomy.
And I just launched RB and got the same Crash message. I am reasonably confident that resolving the folder attribs will resolve the problem, I just haven't found a way to make it happen yet.
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Oct 2008
Posts: 20,633
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,633 |
David,
What folder/directory do you have Realband in? Is it off the "Program Files" directory?
Noel
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Aug 2011
Posts: 1,827
Expert
|
|
Expert
Joined: Aug 2011
Posts: 1,827 |
That's normal it goes back to say Read Only but it's not, I don't think that is your problem if it's still crashing. Can you just rename the Realband folder Realband-old and then install it again and when it is working make a copy of the working folder Realband-works so you have a backup. You can also ask PG to get on Teamviewer if you install it. Here is a Take Ownership right click menu option for Win7 but I don't think that's the problem. TakeFileOwnershipWin7.zip
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
It does not appear to actually BE crashing, it appears to exit normally. But I can try a re-install.
I'm not aware of Teamviewer. Let's see how try two works. Thaks.
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: May 2000
Posts: 22,648
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,648 |
There are many ways to let support make adjustments to your machine.
Teamviewer
JoinMe
GoTo
There's another we use often, but can't remember it.
Dang sometimers
Anyway, they may ask to use any number of methods, I'd likely ask them what to install first. Most install pretty quickly. They may not even need to take control.
That way you don't end up with un-needed remote access type software installed.
Why install unless needed?
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
OK, reinstalled, first time opened as admin, set up and closed fine. Next opening worked great. Closed it, ran some other stuff for awhile, re-opened and got the Crash message. Guess I'll continue to use BIAB as my primary for this, and RB for multi-riffs when available or needed.
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Aug 2011
Posts: 1,827
Expert
|
|
Expert
Joined: Aug 2011
Posts: 1,827 |
Thanks. . .I'm reluctant to turn it completely off, even with Norton active.... Did you try it with the UAC off ? What is the Audio set to MME or ASIO, what Midi Synth is it set to in Midi Devices. Don't give up on it, play around with different settings in Audio Preferences and Midi Devices, you will get it going ! Get off the net and try it with Norton disabled also. Does it crash when you opened a song that you made in BIAB or without opening any song ?  
|
|
|
|
|
|
|
|
|
|
|
|
|
RealBand
|
Joined: Jul 2014
Posts: 175
Apprentice
|
|
OP
Apprentice
Joined: Jul 2014
Posts: 175 |
This machine has had USB issues since purchase - my audio/midi interfaces regularly lose contact (AudioBox currently runs usually, but my Focusrite 8i6 blew out a USB port and will no longer even be recognized by the box (Dell XPS8700, supposedly a good machine...)
Midi devices currently again Audiobox and Coyote. Don't have a lot of optiona but a bunch of VSTi-Trillian, JABB, Lounge Lizard, Kontakt, etc. etc.
When I have time, i guess I'll try the support remote options, for now it's trial and error - mostly error.
Thanks.
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
Upgrade your Band-in-a-Box for Mac® to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 Mac upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm
Regular hours resume Tuesday, May 19th!
Today's the Last Day of the Band-in-a-Box 2026® for Mac Special!
Order before 11:59pm PDT today (May 15, 2026) to save up to 50% off your Band-in-a-Box® 2026 for Mac® upgrade and receive a FREE Bonus PAK loaded with great new Add-ons to use with this new version!
Don't wait - order today!
Check out all the new features in the redesigned Band-in-a-Box® 2026 for Mac®!
Band-in-a-Box® 2026 for Mac - Special Offers End at 11:59pm PDT on Friday, May 15th, 2026!
Order before 11:59pm PDT on Friday, May 15th and SAVE up to 50% on most Band-in-a-Box® version 2026 for Mac Upgrade packages... and that's not all! With your version 2026 for Mac purchase, we'll include a Bonus PAK full of great new Add-ons FREE! Upgrade to the 2026 49-PAK to receive even more NEW Add-ons including 20 additional RealTracks... that's 222 NEW RealTracks available with version Band-in-a-Box® 2026 for Mac!
Upgrade to Band-in-a-Box® 2026 for Mac® today for as little as $49! Check out the Band-in-a-Box® packages page for all available purchase options.
Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
The 2026 49-PAK is loaded with other great new add-ons as well. Learn more about the 2026 49-PAK!
2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
With your version 2026 for Mac Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,438
Posts805,128
Members40,121
| |
Most Online64,515
Apr 8th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean