I have not tried calling them yet and if I don't find a solution here that will be my next step. The hardware change I made was from a Focusrite Scarlett converter to a just released Yamaha MG10XU mixing desk with the nice Steinberg preamps and built in USB digital/analog converter. I don't "have" to use ASIO but my studio and it's audio systems also double as a rehearsal space for the band once a week. At that time the ASIO allows me to record quick scratch tracks of the rehearsal, use an occasional backing track from BIAB and monitor the whole thing live over my studio's very nice audio system. I will try your thoughts on resetting BIAB and see if does anything for me.
Thanks for the reply.