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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
I have emailed PG Music but not had any response so I thought I would try here in the hope that someone from PG is looking. I ordered the above last night (around midnight UK so 4pm Canada?) but it has not appeared in my account yet. I had hoped that I would be able to get the 90Gb+ downloaded by the end of the weekend but maybe nothing will happen until Monday now  I can provide the order number of required. Thanks
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Dec 2005
Posts: 4,047
Veteran
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Veteran
Joined: Dec 2005
Posts: 4,047 |
Not sure of their hours, but worth a call to resolve. Just noticed your UK location....$$$$$, but not sure there.Bottom of the page. http://www.pgmusic.com/index.html
Last edited by seeker; 12/13/14 08:42 AM.
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Band-in-a-Box for Windows
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Joined: Oct 2002
Posts: 600
Journeyman
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Journeyman
Joined: Oct 2002
Posts: 600 |
lOOK IN YOUR EMAIL. I ordered today and they sent me an email with the serial number and nownload links in the email. Past the serial number into the accounts page and then the downloads appear.
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks seeker and earl kirby.
Believe me I have been checking my email every 2 minutes and there's nothing there even though in the correspondence up to that point I was told that the serial number would be emailed.
Never mind I guess they will sort it out on Monday (probably late afternoon/early evening for me). Just a bit disappointing after debating long and hard about whether to upgrade, only to bite the bullet and then have to wait another 3 days to get it (plus however long it takes to download).
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 2,499
Veteran
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Veteran
Joined: Jun 2000
Posts: 2,499 |
check your email spam /junk folder JUST in case -hope you get it soon
Also probably not much help but seeing that you are relatively new here do you have a PG account? (not same as a forum account) if you do - look there
Good Luck
Larry
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
Log into your account at pgmusic.com (separate account than forum) and click on My Products. Once in there you should see the serial number and download links.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks guys, appreciate your support.
I have checked my pg music account also every 2 minutes and it only shows my biab pro purchase at the beginning of the month.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Nov 2013
Posts: 58
Enthusiast
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Enthusiast
Joined: Nov 2013
Posts: 58 |
I'm located in the US so shipping time is not the same, but I ordered the USB Hard Drive yesterday, and received it today. (Thank you PGMUSIC!)
Walt
Yamaha Montage 6 Roland J80, D50, Integra 7, BK-7m, FR-8X, 1967 Fender Jaguar, Fender Strat, Fender 1965 Twin Reverb reissue, Selmer Trumpet, Akai EWI, Studio One 4 My WEB Site: www.gontowski.com/music
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,645
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,645 |
receder,
Did you go through all the steps to pay for your order? My experience is that once I have paid for the order, a confirmation is sent to my email address.
I have never had any issue with an internet purchase.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Dec 2013
Posts: 2,732
Veteran
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Veteran
Joined: Dec 2013
Posts: 2,732 |
I was wondering that too. Maybe your payment didn't process.
Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Hi Neol96 and sslechta,
A lady from PG Music marketing set-up an order for me and gave me an order number so I had to reference this order in my PayPal payment which is what I did.
I suspect the issue is that someone from sales has to then receive the order and "associate" it with my account and email me a serial number. When it is done this way the process is no longer fully automated but requires someone at PG to actually do something.
From my unanswered emails to the sales and marketing email addresses since then I assume they must have "gone home for the weekend". So as a last resort I have now emailed support although I suspect their response will be that their "sales dept deal with orders" or something like that.
I have to say that I do feel a bit let down, having spent the best part of $200 to be left without any product to show for it for the entire weekend.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,645
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,645 |
Hi again, receder. I understand your disappointment. Why not have a look under the "Support" link at the very top of this webpage and then click on "Live Chat".  If anyone is around at PG Music, you will get hold of them quickest doing it this way. It may be that Live Chat is manned even when sales staff are not there to handle emails. My past experience is that PG Music operate on extended hours when a new release is made available. Just a thought, Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,840
Veteran
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Veteran
Joined: Aug 2006
Posts: 8,840 |
i ordered the same and had a notice the very next day, i decided rather than wrestle 90 gigs of download i would wait a few days for the HDrive to arrive.
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Presonus Audiobox USB96
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Noel96,
I have tried that but I suspect time difference is the issue now as I don't get any response.
It is 1:30 pm here in the UK so by my reckoning it is around 5:30am in Victoria, Canada.
I'll just have to wait it out. I guess it will be worth it in the end for the considerable saving.
Robh - I decided on the download rather than international shipping of the hard drive as it should have been quicker to arrive (less than 3 hours with my broadband maxed out) and also I might end up paying import duty for the hard drive.
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Band-in-a-Box for Windows
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Joined: Sep 2006
Posts: 2,312
PG Music Staff
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PG Music Staff
Joined: Sep 2006
Posts: 2,312 |
Hi Receder, Check your inbox. 
Callie
Marketing Representative
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Nov 2014
Posts: 577
Journeyman
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OP
Journeyman
Joined: Nov 2014
Posts: 577 |
Thanks Callie, downloading now! Here goes.......
BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
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Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
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Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
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Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
Holiday Weekend Hours
It's Victoria Day Long Weekend in Canada. Our Customer Service hours are:
Saturday, May 16: Closed
Sunday, May 17: Closed
Monday, May 18: 8:00am - 4:00pm
Regular hours resume Tuesday, May 19th!
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Learn more about the Free Bonus PAK and 49-PAK here.
If you have any questions about which package is the best option for you, just let us know. We're here to help!
202 New RealTracks Released with Band-in-a-Box 2026!
With Band-in-a-Box® 2026, we've released 202 incredible new RealTracks (in sets 468-488) in a variety of genres—featuring your most requested styles!
Jazz, Funk & World (Sets 468-475):
Our new jazz, funk & blues RealTracks include a groovin’ collection of RealTracks and RealDrums! These include more requested “soul jazz” RealTracks featuring artists Neil Swainson (bass), Charles Treadway (organ), Brent Mason (guitar), and Wes Little (drums). There are new “smooth jazz” styles (4), which include a RealTracks first: muted trumpet, as well as slick new smooth jazz brushes options for drums. Blues lovers will be thrilled—there are more “classic acoustic blues” styles, including guitar (5), bass (4), and drums (10) with blues master Colin Linden, featuring understated and tasty background acoustic soloing, plus brushes drums and acoustic bass. There are also new electric blues RealTracks, including electric blues with PG favorite Johnny Hiland (3) and soulful electric slide guitar from Colin Linden (4). If you love funk & gospel, there are great new options this year, including gospel organ (3) from Charles Treadway, as well as new funk, tango, and rock ’n’ roll drums (3) and bass (1). And for big, bold arrangements, we have uptempo soul horns (4) featuring a three-part hip horn section with options for a full mix or stems of each individual horn — plus an accompanying rhythm section (4) of drums, bass, guitar, and electric piano!
Rock & Pop (Sets 476–482):
Our new rock & pop RealTracks bring a powerful mix of requested favorites, fresh genres, and modern chart-inspired styles! We have more of our popular “Producer Layered Acoustic Guitars (15)” featuring Band-in-a-Box favorite Brent Mason. We’ve continued our much-requested disco styles (10), and added new Celtic guitar (5) with a more basic, accessible approach than our previous Drop-D or DADGAD offerings. There are also highly requested yacht rock styles (17), inspired by the smooth, polished soft-rock sound of the late ’70s and early ’80s — laid-back grooves, silky electric pianos, warm textures, elegant harmonic movement, and pristine production aesthetics. Fans of heavier styles will love our new glam metal (13), capturing the flashy, high-energy sound of ’80s arena-ready guitar rock. We also have a set of rootsy modern-folk rock (18), with a warm, organic sound combining contemporary folk textures and driving acoustic strumming. And we’ve added lots of new modern pop styles (16) — the kinds of sounds you’re hearing on the radio today, featuring exciting new drums, synths, and cutting-edge RealTracks arrangements.
Country, & Americana (Sets 483–488):
Our new country & Americana RealTracks deliver a rich collection of acoustic, electric, and roots-inspired styles! We have new country pop (9) with legendary guitarist Brent Mason. There is also a potpourri (14) of bouzouki, guitars, banjo, and more, perfect for adding texture and character to contemporary acoustic arrangements. We’ve added funky country guitar (5) with PG favorite Brent Mason, along with classic pedal steel styles (5) featuring steel great Doug Jernigan. There are more country songwriter styles (8) that provide intimate, rootsy foundations for storytelling and modern Americana writing. Finally, we have “background soloing” acoustic guitar (12) with Brent Mason — simpler, but still very tasty acoustic lines designed to sit beautifully behind vocals or act as a subtle standalone solo part.
Check out all the 202 new RealTracks (in sets 468-488)!
And, if you are looking for more, the 2026 49-PAK (for $49) includes an impressive collection of 20 bonus RealTracks, featuring exciting and inspiring additions to add to your RealTracks library. You'll get new country-rhythm guitar styles from PG Music favorites Johnny Hiland and Brent Mason, along with modern-pop grooves that capture today’s radio-ready sound! There are also new indie-folk styles with guitar, bass, 6-string bass used as a high-chording instrument, acoustic guitar, and banjo. Plus, dedicated "cymbal fills" RealDrums provide an added layer that work very well with low-key folky styles with other percussion.
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2026 Free Bonus PAK & 49-PAK for Band-in-a-Box® 2026 for Mac®!
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This Free Bonus PAK includes:
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-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
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-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- iOS Android Band-in-a-Box® App
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- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Mac®!
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