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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 58
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 58 |
I am very concerned about the continuing lack of phone Tech Support during this past week. Each time I call in on the phone I receive a message that your voice mailbox is full. I realize it is the holidays, but this continuing amount of poor tech service is inexcusable. I do not use email because my question is very complicated, to me at least, and I am a very slow typist. I would be wasting your support person's time having them wait for me to type. I used the Tech Support phone line previously with no problem. I have spent a good amount of money purchasing the BIAB 2015 MegaPak and I am becoming very dissatisfied. Enough so that I may ask for a refund. All because you do not have enough staff on hand to answer your customers' questions? That is poor business practice. Larry  Oregon, USA
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Band-in-a-Box for Windows
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Joined: Dec 2002
Posts: 12,808
Veteran
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Veteran
Joined: Dec 2002
Posts: 12,808 |
Many software companies have NO phone support. And certainly you can understand the crunch come this time of year. Give em a brake...  Almost instant support here in the forum from other users if you just type your questions here.
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Band-in-a-Box for Windows
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Joined: Aug 2006
Posts: 8,697
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Veteran
Joined: Aug 2006
Posts: 8,697 |
Larry, most of us here, have used tech support in the past a time or two, and they were always right there, and quick to solve a problem My suggestion is to be patient, as you called at possibly the worst time imaginable, over the holiday times where folks are short staffed, and at the peak of the end of the year sales campaign. Patience grasshopper
HP Win 11 12 gig ram, Mac mini Sonoma with 16 gig of ram, BiaB/RB 2026, Reaper 7, Harrison Mixbus 11 , Presonus Audiobox USB96
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Band-in-a-Box for Windows
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Joined: Feb 2014
Posts: 58
Enthusiast
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OP
Enthusiast
Joined: Feb 2014
Posts: 58 |
They have been good in the past. I have just been disappointed that their good record has not been able to be maintained during the holidays. I can not use the program successfully until I get my questions answered. Thus my frustration. I'll give them another week. I'll delay my enjoyment of the program a bit longer. I have worked as a phone customer service person myself and can appreciate their work. Thanks.
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Band-in-a-Box for Windows
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Joined: Jun 2000
Posts: 2,498
Veteran
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Veteran
Joined: Jun 2000
Posts: 2,498 |
Larry
Just for grins what is your problem?
If it is missing activation codes or such then we cannot help BUT other issues we may be able to get you going?
Can't hurt to let us try and help
Larry (another one)
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,417
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,417 |
Hi Larry (gaelyn), As you can see from my user details, I live in Australia. That's a long way from Canada. Even so, Technical Support have been absolutely top notch when it comes to helping me. - My experience (since 2006) is that PG Music is the most reliable, the most helpful and the most considerate company I have ever dealt with either locally or globally.
I'm not sure if you have seen it yet but Dr Gannon replied to you about the problems Technical Support are facing in your other post. He pointed out just how swamped by the holiday rush his company is at the moment. (In case you are not aware of it, Peter Gannon is the "PG" in PG Music.) What is the problem that is frustrating you at the moment? As jazzmandan and Larry Kehl have indicated, you'll get some good, competent help here in the forum. Simply outline the issue in a post. It doesn't have to be typed up nicely. Someone will almost certainly jump in and assist you to the best of his or her ability. Also, the below link will take you to a webpage that's packed with helpful videos that PG Music have created. Maybe one of these might help. http://www.pgmusic.com/videos.bbwin.htmKind regards, Noel
MY SONGS...Audiophile BIAB 2026
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
Band-in-a-Box 2026 Video: The Newly Designed Piano Roll Window
In this video, we explore the updated Piano Roll, complete with a modernized look and exciting new features. You’ll see new filtering options that make it easy to focus on specific note groups, smoother and more intuitive note entry and editing, and enhanced options for zooming, looping, and more.
Watch the video.
You can see all the 2026 videos on our forum!
Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
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These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
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