|
Log in to post
|
Print Thread |
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
OP
Apprentice
Joined: Dec 2011
Posts: 280 |
I'm getting this error message box right after I've opened a MIDI file I've downloaded from the Internet, that made Real Band crash. Right after a re-boot, not BIAB nor Real Band worked anymore.
Message:
"Some features are disabled. Menu-Help-Activation to Activate Program is not activate. Reason is: You can only use this copy of the program in one computer. If you want to use the program on a new computer, choose Menu-Help-Activation or Menu-Help-Restore"
I've tried that, but my activation code is signaled as "Not Valid"
I've tried releasing the license, now it doesn't allow me to re-activate, stating "License blocked".
I've sent an e-mail support@pgmusic.com the 31st at 16:34 Central European Time, but nobody got back to me.
For the record, I have BIAB installed in my laptop, but I've never used it at the same time with my main Music-making desktop computer, nor I did try to use it after the crash.
I own several other DAW programs, all of them allow at least TWO installs... I can't find in the PG website an specific answer to this question. So, is this really a licensing conflict or just a technical snafu after the crash?
Please, somebody get back to me. What do I do?
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 20,486
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,486 |
Hi Pepe,
This sounds like BIAB might have shutdown because whatever happened to your computer has fooled the program into seeing itself as not activated.
Try clicking on "Help | Utilities" and then select "Activation". You will need the serial number of your BIAB.
Be aware that activating it may reduce the number of available activations that you have. (Users are given 3, as I understand it. These can be reset by PG Music and the company has indicated that it will do so when something like your situation happens.)
If the above activation doesn't help, I suspect that PG Music will need to help out.
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Thank you Noel96.
Unfortunately, my license code doesn't work anymore. PG hasn't gotten back to me... so what do I do?
Last edited by LtKojak; 01/02/15 10:54 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2002
Posts: 12,893
Veteran
|
|
Veteran
Joined: Dec 2002
Posts: 12,893 |
Saw the samething just recently on my laptop. What the heck?? But then I closed the program and restarted and it fixed itself.
By the way, for the records you get 3 installs.
Last edited by jazzmandan; 01/02/15 10:55 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Saw the samething just recently on my laptop. What the heck?? But then I closed the program and restarted and it fixed itself. I've already this several times: didn't fixed itself in my case. And if it's three installs I have the right for, I've been robbed of at least one! And of course, it had happen just when I had time to work with it... 
Last edited by LtKojak; 01/02/15 11:02 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2014
Posts: 697
Journeyman
|
|
Journeyman
Joined: Dec 2014
Posts: 697 |
Suggest running Malware / Virus to make sure you're clean. Reboot also??
Win 10, 64 bit, love my Lenovo T420, BIAB 2019 (613), RB 2019 (2)
Short term memory is getting shorter.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2008
Posts: 20,486
Veteran
|
|
Veteran
Joined: Oct 2008
Posts: 20,486 |
Pepe,
Did you try my activation suggestion?
Other than that, I have no ideas. As frustrating as it is, it's a matter of waiting for PG Music to get back to you. Their availability has probably been reduced by having a holiday on January 1 (it was a holiday here in Australia).
In another thread, Peter Gannon has said that Support have been working flat-out. I have no doubt that your email will be processed as soon as is humanly possible.
It's amazing how inconvenience strikes at the most annoying times.
Good luck. I'm sorry I cannot be more helpful.
All the best,
Noel
P.S. I'd also be deleting that midi file that created this issue just so that I didn't accidentally load it again!
MY SONGS...Audiophile BIAB 2026
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Done and done.
Everything is clean.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Did you try my activation suggestion? Yes, I did. That's when I got the "License blocked" message.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2002
Posts: 12,893
Veteran
|
|
Veteran
Joined: Dec 2002
Posts: 12,893 |
And if it's three installs I have the right for, I've been robbed of at least one! I can speak from experience. When I had a DAW crash, I asked PC for one more licenses and they reset me all the way back to 3 more. So I assume I have five installs now. So don't worry about that. But I am sorry to hear this is a problem for you. Like I said, I did see this before and it did fix itself. But can't tell you how.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2007
Posts: 1,796
Expert
|
|
Expert
Joined: Dec 2007
Posts: 1,796 |
This licensing s-h-i-t always interferes with legit users only, hackers still run off laughing. One of the reasons i liked BIAB was that there were no activation games involved in the past, and that was also a reason why i bought it in the first place. This besides their great supportive team & policies, and the fact that the music you create with BIAB is copyrights free. That one is still on, LOL. -F
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jul 2007
Posts: 1,869
Expert
|
|
Expert
Joined: Jul 2007
Posts: 1,869 |
obvious point, but have you tried the live help button above?
Win 11 64, Asus Rog Strix z390 mobo, 64 gig RAM, 8700k
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
OP
Apprentice
Joined: Dec 2011
Posts: 280 |
obvious point, but have you tried the live help button above?
I'm in Milano, Italy. EUROPE. The time difference is nine hours. I'm not always home at the times help is there. I've sent THREE e-mails to support@pgmusic.com. WHY NOBODY HAS GOTTEN BACK TO ME? This is so frustrating...
Last edited by LtKojak; 01/04/15 06:47 AM.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2000
Posts: 22,539
Veteran
|
|
Veteran
Joined: May 2000
Posts: 22,539 |
Do you have a working copy?
If so, check the TicketsActivated folder of that copy <- hint
A text file there should contain a working serial number for the copy.
I do not work here, but the benefits are still awesome
Make your sound your own!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Do you have a working copy?
If so, check the TicketsActivated folder of that copy <- hint
A text file there should contain a working serial number for the copy. That's MY serial number, the one that doesn't work. Darn it!!!!
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2000
Posts: 15,944
PG Music Staff
|
|
PG Music Staff
Joined: May 2000
Posts: 15,944 |
Lt Kojak,
Sorry to hear that you're having this problem. As you can see from the lack-of-forum posts, issues with activation are not very common, so this should be fixable. You should contact support, they can fix this issue for you. Use the Live-Chat button above. There is someone there today until 4pm PST.
Your message above is referring to multiple computers (desktop and notebook), and multiple programs (RealBand, Band-in-a-Box), so I'm not clear what the specific problem is - for example is activation working on none/one/both of those programs on none/one/both of those PC's.
Also, you have referred to your activation code, hopefully you are entering the serial number, which is a 24 digit number.
The usual cause of the program being 'blocked' is if you chose this option, to 'block' the program, which frees up an activation.
Have Fun!
Peter Gannon
PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2011
Posts: 280
Apprentice
|
|
OP
Apprentice
Joined: Dec 2011
Posts: 280 |
You should contact support, they can fix this issue for you. Use the Live-Chat button above. There is someone there today until 4pm PST. Dear Peter, I've used the Live Chat, followed some simple instructions and PROBLEM SOLVED in less than three minutes, which were mostly used to type! Many, many thanks to Khallum, the actual operator that took care of me. Yours very truly,
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box® 2025 for Mac® users: Build 904 now available!
If you're already using Band-in-a-Box® 2025 for Mac®, make sure to grab the latest update! Build 904 is now available for download and includes the newest additions and enhancements from our team.
Band-in-a-Box® 2026 for Windows® users: Build 1237 is now available!
Already a Band-in-a-Box 2026 for Windows user? Stay up to date and download the build 1237 to get all the latest additions and enhancements.
PowerTracks Pro 2026 for Windows is Here!
PowerTracks 2026 is here—bringing powerful new enhancements designed to make your production workflow faster, smoother, and more intuitive than ever.
The enhanced Mixer now shows Track Type and Instrument icons for instant track recognition, while a new grid option simplifies editing views. Non-floating windows adopt a modern title bar style, replacing the legacy blue bar.
The Master Volume is now applied at the end of the audio chain for consistent levels and full-signal master effects.
Tablature now includes a “Save bends when saving XML” option for improved compatibility with PG Music tools. Plus, you can instantly match all track heights with a simple Ctrl-release after resizing, and Add2 chords from MGU/SGU files are now fully supported... and more!
Get started today—first-time packages start at just $49.
Already using PowerTracks Pro Audio? Upgrade for as little as $29 and enjoy the latest improvements!
Order now!
Band-in-a-Box 2026 for Windows Special Offers End Tomorrow (January 15th, 2026) at 11:59 PM PST!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Windows® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PST on Thursday, January 15, 2026!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Windows®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the new AI-Notes feature, which can transcribe polyphonic audio into MIDI. You can view the results in notation or play them back as MIDI, and choose whether to process an entire track or focus on specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Windows®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
Upgrade your Band-in-a-Box for Windows to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 for Windows® Special Offers Extended Until January 15, 2026!
Good news! You still have time to upgrade to the latest version of Band-in-a-Box® for Windows® and save. Our Band-in-a-Box® 2026 for Windows® special now runs through January 15, 2025!
We've packed Band-in-a-Box® 2026 with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can process an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Windows®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PST on January 15th, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Upgrade to Band-in-a-Box® 2026 for Windows® today! Check out the Band-in-a-Box® packages page for all the purchase options available.
Happy New Year!
Thank you for being part of the Band-in-a-Box® community.
Wishing you and yours a very happy 2026—Happy New Year from all of us at PG Music!
Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,047
Posts799,301
Members40,015
| |
Most Online44,367
Mar 4th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean