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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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OP
Apprentice
Joined: Dec 2011
Posts: 280 |
I'm getting this error message box right after I've opened a MIDI file I've downloaded from the Internet, that made Real Band crash. Right after a re-boot, not BIAB nor Real Band worked anymore.
Message:
"Some features are disabled. Menu-Help-Activation to Activate Program is not activate. Reason is: You can only use this copy of the program in one computer. If you want to use the program on a new computer, choose Menu-Help-Activation or Menu-Help-Restore"
I've tried that, but my activation code is signaled as "Not Valid"
I've tried releasing the license, now it doesn't allow me to re-activate, stating "License blocked".
I've sent an e-mail support@pgmusic.com the 31st at 16:34 Central European Time, but nobody got back to me.
For the record, I have BIAB installed in my laptop, but I've never used it at the same time with my main Music-making desktop computer, nor I did try to use it after the crash.
I own several other DAW programs, all of them allow at least TWO installs... I can't find in the PG website an specific answer to this question. So, is this really a licensing conflict or just a technical snafu after the crash?
Please, somebody get back to me. What do I do?
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,199
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Veteran
Joined: Oct 2008
Posts: 20,199 |
Hi Pepe,
This sounds like BIAB might have shutdown because whatever happened to your computer has fooled the program into seeing itself as not activated.
Try clicking on "Help | Utilities" and then select "Activation". You will need the serial number of your BIAB.
Be aware that activating it may reduce the number of available activations that you have. (Users are given 3, as I understand it. These can be reset by PG Music and the company has indicated that it will do so when something like your situation happens.)
If the above activation doesn't help, I suspect that PG Music will need to help out.
Regards,
Noel
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Thank you Noel96.
Unfortunately, my license code doesn't work anymore. PG hasn't gotten back to me... so what do I do?
Last edited by LtKojak; 01/02/15 09:54 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2002
Posts: 12,660
Veteran
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Veteran
Joined: Dec 2002
Posts: 12,660 |
Saw the samething just recently on my laptop. What the heck?? But then I closed the program and restarted and it fixed itself.
By the way, for the records you get 3 installs.
Last edited by jazzmandan; 01/02/15 09:55 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Saw the samething just recently on my laptop. What the heck?? But then I closed the program and restarted and it fixed itself. I've already this several times: didn't fixed itself in my case. And if it's three installs I have the right for, I've been robbed of at least one! And of course, it had happen just when I had time to work with it... 
Last edited by LtKojak; 01/02/15 10:02 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2014
Posts: 697
Journeyman
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Journeyman
Joined: Dec 2014
Posts: 697 |
Suggest running Malware / Virus to make sure you're clean. Reboot also??
Win 10, 64 bit, love my Lenovo T420, BIAB 2019 (613), RB 2019 (2)
Short term memory is getting shorter.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,199
Veteran
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Veteran
Joined: Oct 2008
Posts: 20,199 |
Pepe,
Did you try my activation suggestion?
Other than that, I have no ideas. As frustrating as it is, it's a matter of waiting for PG Music to get back to you. Their availability has probably been reduced by having a holiday on January 1 (it was a holiday here in Australia).
In another thread, Peter Gannon has said that Support have been working flat-out. I have no doubt that your email will be processed as soon as is humanly possible.
It's amazing how inconvenience strikes at the most annoying times.
Good luck. I'm sorry I cannot be more helpful.
All the best,
Noel
P.S. I'd also be deleting that midi file that created this issue just so that I didn't accidentally load it again!
MY SONGS...Audiophile BIAB 2025
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Done and done.
Everything is clean.
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Did you try my activation suggestion? Yes, I did. That's when I got the "License blocked" message.
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Band-in-a-Box for Windows
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Joined: Dec 2002
Posts: 12,660
Veteran
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Veteran
Joined: Dec 2002
Posts: 12,660 |
And if it's three installs I have the right for, I've been robbed of at least one! I can speak from experience. When I had a DAW crash, I asked PC for one more licenses and they reset me all the way back to 3 more. So I assume I have five installs now. So don't worry about that. But I am sorry to hear this is a problem for you. Like I said, I did see this before and it did fix itself. But can't tell you how.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Band-in-a-Box for Windows
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Joined: Dec 2007
Posts: 1,796
Expert
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Expert
Joined: Dec 2007
Posts: 1,796 |
This licensing s-h-i-t always interferes with legit users only, hackers still run off laughing. One of the reasons i liked BIAB was that there were no activation games involved in the past, and that was also a reason why i bought it in the first place. This besides their great supportive team & policies, and the fact that the music you create with BIAB is copyrights free. That one is still on, LOL. -F
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Band-in-a-Box for Windows
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Joined: Jul 2007
Posts: 1,869
Expert
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Expert
Joined: Jul 2007
Posts: 1,869 |
obvious point, but have you tried the live help button above?
Win 11 64, Asus Rog Strix z390 mobo, 64 gig RAM, 8700k
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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OP
Apprentice
Joined: Dec 2011
Posts: 280 |
obvious point, but have you tried the live help button above?
I'm in Milano, Italy. EUROPE. The time difference is nine hours. I'm not always home at the times help is there. I've sent THREE e-mails to support@pgmusic.com. WHY NOBODY HAS GOTTEN BACK TO ME? This is so frustrating...
Last edited by LtKojak; 01/04/15 05:47 AM.
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 22,389
Veteran
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Veteran
Joined: May 2000
Posts: 22,389 |
Do you have a working copy?
If so, check the TicketsActivated folder of that copy <- hint
A text file there should contain a working serial number for the copy.
I do not work here, but the benefits are still awesome
Make your sound your own!
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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OP
Apprentice
Joined: Dec 2011
Posts: 280 |
Do you have a working copy?
If so, check the TicketsActivated folder of that copy <- hint
A text file there should contain a working serial number for the copy. That's MY serial number, the one that doesn't work. Darn it!!!!
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Band-in-a-Box for Windows
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Joined: May 2000
Posts: 15,944
PG Music Staff
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PG Music Staff
Joined: May 2000
Posts: 15,944 |
Lt Kojak,
Sorry to hear that you're having this problem. As you can see from the lack-of-forum posts, issues with activation are not very common, so this should be fixable. You should contact support, they can fix this issue for you. Use the Live-Chat button above. There is someone there today until 4pm PST.
Your message above is referring to multiple computers (desktop and notebook), and multiple programs (RealBand, Band-in-a-Box), so I'm not clear what the specific problem is - for example is activation working on none/one/both of those programs on none/one/both of those PC's.
Also, you have referred to your activation code, hopefully you are entering the serial number, which is a 24 digit number.
The usual cause of the program being 'blocked' is if you chose this option, to 'block' the program, which frees up an activation.
Have Fun!
Peter Gannon
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Dec 2011
Posts: 280
Apprentice
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OP
Apprentice
Joined: Dec 2011
Posts: 280 |
You should contact support, they can fix this issue for you. Use the Live-Chat button above. There is someone there today until 4pm PST. Dear Peter, I've used the Live Chat, followed some simple instructions and PROBLEM SOLVED in less than three minutes, which were mostly used to type! Many, many thanks to Khallum, the actual operator that took care of me. Yours very truly,
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box 2026 Video: AI Stems & Notes - split polyphonic audio into instruments and transcribe
This video demonstrates how to use the new AI-Notes feature together with the AI-Stems splitter, allowing you to select an audio file and have it separated into individual stems while transcribing each one to its own MIDI track. AI-Notes converts polyphonic audio—either full mixes or individual instruments—into MIDI that you can view in notation or play back instantly.
Watch the video.
You can see all the 2026 videos on our forum!
Bonus PAK and 49-PAK for Band-in-a-Box® 2026 for Windows®
With your version 2026 for Windows Pro, MegaPAK, UltraPAK, UltraPAK+, Audiophile Edition or PlusPAK purchase, we'll include a Bonus PAK full of great new Add-ons for FREE! Or upgrade to the 2026 49-PAK for only $49 to receive even more NEW Add-ons including 20 additional RealTracks!
These PAKs are loaded with additional add-ons to supercharge your Band-in-a-Box®!
This Free Bonus PAK includes:
- The 2026 RealCombos Booster PAK:
-For Pro customers, this includes 27 new RealTracks and 23 new RealStyles.
-For MegaPAK customers, this includes 25 new RealTracks and 23 new RealStyles.
-For UltraPAK customers, this includes 12 new RealStyles.
- MIDI Styles Set 92: Look Ma! More MIDI 15: Latin Jazz
- MIDI SuperTracks Set 46: Piano & Organ
- Instrumental Studies Set 24: Groovin' Blues Soloing
- Artist Performance Set 19: Songs with Vocals 9
- Playable RealTracks Set 5
- RealDrums Stems Set 9: Cool Brushes
- SynthMaster Sounds Set 1 (with audio demos)
- Android Band-in-a-Box® App (included)
Looking for more great add-ons, then upgrade to the 2026 49-PAK for just $49 and you'll get:
- 20 Bonus Unreleased RealTracks and RealDrums with 20 RealStyle.
- FLAC Files (lossless audio files) for the 20 Bonus Unreleased RealTracks and RealDrums
- MIDI Styles Set 93: Look Ma! More MIDI 16: SynthMaster
- MIDI SuperTracks Set 47: More SynthMaster
- Instrumental Studies 25 - Soul Jazz Guitar Soloing
- Artist Performance Set 20: Songs with Vocals 10
- RealDrums Stems Set 10: Groovin' Sticks
- SynthMaster Sounds & Styles Set 2 (sounds & styles with audio demos)
Learn more about the Bonus PAKs for Band-in-a-Box® 2026 for Windows®!
Video: New User Interface (GUI)
Join Tobin as he takes you on a tour of the new user interface in Band-in-a-Box® 2026 for Windows®! This modern GUI redesign offers a sleek new look with updated toolbars, refreshed windows, and a smoother workflow. The brand-new side toolbar puts track selection, the MultiPicker Library, and other essential tools right at your fingertips. Plus, our upgraded Multi-View lets you layer multiple windows without overlap, giving you a highly flexible workspace. Many windows—including Tracks, Piano Roll, and more—have been redesigned for improved usability and a cleaner, more intuitive interface, and more!
Watch the video.
You can see all the 2026 videos on our forum!
Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Windows Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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