Wow , 10 minutes for the Fire Department is a LONG time. Response times here are under 4 minutes for first in. A few remote areas are longer, but over 4 you pay 10 percent more insurance for every 2 minutes.

When I said remove parts, I meant every key, it actually way easier than tuning. Ozone won't do much if there is soot residue inside.

You sound lots like me, I have accoustic foam behind mine, and I have the damper 1/2 way down with washers...

As I said earlier, in a case where there is no doubt you are not involved in a fire, be agressive. You paid the insurance, you 'demand' the results.

Of course the 1st level of insurance claim denial is 'pushy' people with history and financial problems. If there is no doubt what started the fire, and that's not an issue, even if your history is 'docile', go for hard on the adjusters. And that's something I told a lot of people over the years.

If you have coverage don't stay with relatives, get a hotel room. If you have coverage, ask for money to go shopping for everything, clothes, whatever...I gave that advice over and over. The insurance adjuster loves to hear you are staying with a family member, wearing borrowed clothes, using someone elses soap and stuff....NO WAY.

John Conley
Musica est vita