He should try Ccleaner: http://www.piriform.com/ccleaner/download

And anti-malwarebytes: https://www.malwarebytes.org/

Get the free version of each.

This is how I use these products.
1-run Ccleaner - this takes out all temp files
2-run your anti-virus
3-run anti-malwarebytes in safe-mode - when done click on history and delete all it finds
4-run Ccleaner in registry mode - it's in the left column of the program. It will scan your registry. If it finds things be sure to backup the registry - it will give you an option to do so. Then clean the registry.

Report back what happened.

This is another case that proves you should backup your entire HD with Acronis or any other image making program onto an external drive.

NOTE - some have had problems with Ccleaner's registry clean. I have never had a problem with it being too aggressive. So BE SURE TO MAKE A REGISTRY BACKUP WHEN ASKED so you can return it to its last state.

Good luck and I hope this helps.

I got banned from Weight Watchers for dropping a bag of M&Ms on the floor.
It was the best game of Hungry Hippos I've ever seen!


64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware