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So I've had an issue with the BIAB for iPhone app in which it downloaded one song and crashes whenever I try to download any more. I finally got a hold of someone at support on the phone and when I explained what was going on he said, "sorry, there's nothing we can do if the app doesn't work." Uh, I realize it's a free app meant to work with the purchased desktop program, but why are they even offering it if they can't support it?
Last edited by Callie - PG Music; 09/01/15 06:29 AM.
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Could you provide some details please? Is this Windows or Mac BIAB? What version? What version of BIAB? What version of iOS?
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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All the files (song files and m4a files) were created on BIAB 2015 for mac on a Mac mini running Yosemite. My phone is a brand new iPhone 6 plus running the latest iOS. I was able to successfully download exactly one song. After that all other downloads fail, the app crashes and shuts down. I've tried (many times) downloading via the browser interface from my Mac (Safari), via Dropbox and via Google drive. All fail. I've tried uninstalling the app and reinstalling--several times. I always get the same result: one and only one song will download, and after that all other download attempts fail. I even took my phone to work and tried downloading via Dropbox and Google drive from the WIFI there as we have a business grade fiber optic connection. Fail. When I explained all this over the phone to PG Music support today, I was told that the phone app was developed by a 3rd party with which support has no way to communicate, so if the app doesn't work, there's nothing they can do. You see why I'm frustrated and a little pissed off?
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Hi DKM You're probably only creating confusion and not doing yourself any favors to post this same item multiple times in different forums. Peter Gannon is personally investigating. That's pretty good service IMO See your other threads here Trevor
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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I originally posted about the problem I was having here in this forum--presumably the right one as the phone/iPad app is technically an "other" program. I got 60+ views but not a single response. So in desperation I posted in the BIAB for Mac forum--thinking, well it is meant to run with the desktop program-- and got, I think one response, which was nothing more than a question for more detail. I provided the details, but got no further response. At the same time I had emailed support with a detailed explanation of the problems I was having and got an email response that the senior tech who would need to deal with this was on vacation. So I waited an extra week, then called support as I still hadn't received an email solution (or response other than the "he's on vacation one) to my original email. The tech who answered my phone call--and oh how I wish I'd written down his name--gave me the one suggestion that I erase the "Rendered" in the extension of the m4a file. I tried that, and when it failed, explained once more how the app was crashing after which he gave me the spiel about the app being developed by a 3rd party team with which the in house support has no communication. It was after that that I posted the above chest beating comments. Here, again all I got was a request for more details after which, nothing. In the BIAB for Mac forum I finally got someone's attention. So perhaps I did do myself a favor. I'm grateful Peter is looking in to this--I'd say it's an issue that deserves his attention, not just the app problem but more specifically the support issue. It was shocking to hear from him that the app was developed in house and his comment, "I don't know who you were talking to..." Well, I was talking to one of his support team. As for the app itself, if you go to the iTunes store and look at the reviews it's not a pretty picture. As far as BIAB itself I have nothing but good things to say (other than how the Mac version is always without some very useful and important features of the Windows version such as printing additional verses in fake book lead sheets). I've been using it for many years, and now with the real tracks, which just took it to a completely different level, I want to use it on solo gigs. I suppose it's because I've been so happy with and consider BIAB such an excellent software that this experience has been so frustrating. Hi DKM You're probably only creating confusion and not doing yourself any favors to post this same item multiple times in different forums. Peter Gannon is personally investigating. That's pretty good service IMO See your other threads here Trevor
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While we wait for Peter,
Do you have all the updates?
• BIAB 2015 (417)
• BIAB Server 2.0.1 Build 5058
• BIAB App V1.0.12 Build 5200
• Apple QuickTime Player V7.7.7 (1608.95.51)
There was a recent update to the Server. I know these are PC versions, but the Mac would have similar.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Well, I guess it's all academic now since I'm having an unbelievable run of bad luck. My BIAB 2015 EverythingPAK hard drive got corrupted somehow and will no longer mount. I've done multiple repairs with Disk Utility, which says it's OK and everything is there, but it just will not mount either on my Mac mini running Yosemite or on my macbook running Snow Leopard. Since I never installed the program on my computer but was always running it off the drive, I'm completely dead in the water now. While we wait for Peter,
Do you have all the updates?
• BIAB 2015 (417)
• BIAB Server 2.0.1 Build 5058
• BIAB App V1.0.12 Build 5200
• Apple QuickTime Player V7.7.7 (1608.95.51)
There was a recent update to the Server. I know these are PC versions, but the Mac would have similar.
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That is bad luck. PG Music Support can help you with that problem.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Presonus 192 & Faderport 8, Royer 121, Slate VSX, Adam Sub8 & Neumann 120 monitors.
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Contact PG Music support and explain your new issue. They may be able to provide you with download links or have another solution to help you recover your corrupted programs.
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Sorry to hear about your issue dkm, keep us informed of the progress, hope it is resolved fast.
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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Kent worked with me yesterday on the iPhone app. Last night I managed to finally get most of my repertoire files downloaded to my phone. There are still some major problems though. There are a lot of files that simply will not download and we're not yet sure why. And downloading from Dropbox or Google drive doesn't seem to work at all. It either crashes the app, or fails to download the m4a file along with the mgu file--even when they are zipped together. But at least I've seen some progress, so I'm encouraged. As for my EverythingPAK hard drive, that seems to be toast. I can see it in Disk Utility, but it just will not mount, so I'm locked out of even copying the files over to my computer. I'm guessing it's a corruption of the boot sector which I could probably fix with Disk Warrior...if I had it. Not willing to spend over $100 for that software, though. Alyssa just emailed me that they are sending me a new drive, so that should solve that problem. I'll lose some song files that I had been working on and had not yet backed up, but fortunately most of my song files had been backed up to another drive. The songs that I was able to download to my phone are playing just fine and sound great, so in that regard the app works well and will well serve the purpose I had intended. We just need to get these download issues solved. At least we're moving forward to that end. Sorry to hear about your issue dkm, keep us informed of the progress, hope it is resolved fast.
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Just received my replacement hard drive. Grateful for the quick service.
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After getting my replacement hard drive I have been able to get the tunes that failed to upload to finally upload to my phone. The way I was able to do it was by opening the song and loading it with a different style, then saving the song with the new style and creating a new rendered m4a sound file. I can only presume that there was something in the song file with the original style that the app didn't like and caused the download to fail. What that might have been I have no idea as just about each song that failed to download had a different style, and other songs that successfully downloaded had the same style as a song that failed. I can only hope that Kent can figure out what it is in those songs that failed to download that caused the failure. But in the mean time I have a workaround that is letting me go forward.
One last thing I need let everyone know is that the only successful downloads have been via the browser connection from the computer. I've not been able to download anything from either Dropbox or Google drive. Those downloads never seem to bring in the m4a file, only the mgu file (if at all) which will not play, so they're useless. And even when the mgu manages to get through it still crashes the app at the end of the download. So obviously there's still some serious issues to resolve.
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Hi, the issue seems to be with frozen songs, which are songs where all the tracks have been frozen. This results in files that are quite large, and in some cases they don't transfer to the iPhone. It doesn't affect the usual songs which have not been frozen. We will fix that in a future patch of the iPhone BiaB.
Have Fun!
Peter Gannon
PG Music Inc.
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Thanks, Peter and Kent. Hi, the issue seems to be with frozen songs, which are songs where all the tracks have been frozen. This results in files that are quite large, and in some cases they don't transfer to the iPhone. It doesn't affect the usual songs which have not been frozen. We will fix that in a future patch of the iPhone BiaB.
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Can I make a suggestion? It seems this thread started with some frustration and perhaps justifiably so but I would propose the thread title be changed or at least "RESOLVED" added to it! It looks negative as a title and from reading through it it sure does seem like you received great support with a replacement drive rushed to you, personal support from the head of the company, etc. You seem to be getting support and you seem appreciative of that. I'd just like to see the title reflect that! 
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Can I make a suggestion? It seems this thread started with some frustration and perhaps justifiably so but I would propose the thread title be changed or at least "RESOLVED" added to it! It looks negative as a title and from reading through it it sure does seem like you received great support with a replacement drive rushed to you, personal support from the head of the company, etc. You seem to be getting support and you seem appreciative of that. I'd just like to see the title reflect that! +1 We know it's resolved (or being resolved), but the title certainly could do with an update, if that's possible!
BIAB & RB2026 Win.(Audiophile), Windows 10 Professional & Windows 11, Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Introducing XPro Styles PAK 10 – Now Available for Windows Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Windows & Mac Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
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We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
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Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 10 – Now Available for Mac Band-in-a-Box 2025 and Higher!
We've just released XPro Styles PAK 10 for Mac & Windows Band-in-a-Box version 2025 (and higher) with 100 brand new RealStyles, plus 28 RealTracks and RealDrums!
Few things are certain in life: death, taxes, and a brand spankin’ new XPro Styles PAK! In this, the 10th edition of our XPro Styles PAK series, we’ve got 100 styles coming your way! We have the classic 25 styles each from the rock & pop, jazz, and country genres, and rounding out this volume's wildcard slot is 25 styles in the Praise & Worship genre! A wide spanning genre, you can find everything from rock, folk, country, and more underneath its umbrella. The included 28 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Here’s just a small sampling of what you can look forward to in XPro Styles PAK 10: Soft indie folk worship songs, bumpin’ country boogies, gospel praise breaks, hard rockin’ pop, funky disco grooves, smooth Latin jazz pop, bossa nova fusion, western swing, alternative hip-hop, cool country funk, and much more!
Special offers until December 31st, 2025!
All the XPro Styles PAKs 1 - 10 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 10 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 21 – Now Available for Mac Band-in-a-Box 2025 and Higher!
Xtra Styles PAK 21 for Mac & Windows Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest Xtra Styles PAK installment—the all new Xtra Styles PAK 21 for Band-in-a-Box version 2025 (and higher)!
Rejoice, one and all, for Xtra Styles PAK 21 for Band-in-a-Box® is here! We’re serving up 200 brand spankin’ new styles to delight your musical taste buds! The first three courses are the classics you’ve come to know and love, including offerings from the rock & pop, jazz, and country genres, but, not to be outdone, this year’s fourth course is bro country! A wide ranging genre, you can find everything from hip-hop, uptempo outlaw country, hard hitting rock, funk, and even electronica, all with that familiar bro country flair. The dinner bell has been rung, pickup up Xtra Styles PAK 21 today!
In this PAK you’ll discover: Energetic folk rock, raucous train beats, fast country boogies, acid jazz grooves, laid-back funky jams, a bevy of breezy jazz waltzes, calm electro funk, indie synth pop, industrial synth metal, and more bro country than could possibly fit in the back of a pickup truck!
Special offers until December 31st, 2025!
All the Xtra Styles PAKs 1 - 21 are on special for only $29 each (reg $49), or get all 21 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 21.
Video: Xtra Styles PAK 21 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 21 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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Along with version 2026, we've released an incredible lineup of new content! There's 202 new RealTracks, brand-new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two new RealDrums Stems sets, XPro Styles PAK 10, Xtra Styles PAK 21, and much more!
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Learn more about the Bonus PAKs!
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