Thanks Trev, I have now sent an email type advice to Support.
Noting that only Noel and yourself responded on this topic, maybe they will think its an Aussie thing.

What I did add in my email was that I think it is better when Support closely monitors the Forum as the used to, and jumps in with answers where necessary. Peter still comments occasionally but I have not seen anyone from Support for a while.
Callie still realises the importance of the forum with her marketing messages.