I have never had to use their customer service but, over the years, I've come across a number of above-and-beyond CAD stories.

I sold my M-177 mics to a friend when I got my first pair of M-179 mics. I wanted a good home for them and good mics for him. I can't think of any reason to ever get rid of the 179s. An amazing value, even at the recently spiked price. I have a GXL3000 but I haven't used it much. I've heard some really impressive recordings made with their inexpensive c217 mics. I think that their TM411 tom/snare mic is an unsung gem and a great SM57 alternative for drum/percussion/instrument miking---especially when it goes on sale for $30! FrontEnd Audio usually sells their pop shields for $2-3 during their holiday sales and you wish you bought more. I want an E100---just an absolutely world-class mic.

Yeah, I like CAD.

Paj
8^)