Hi all,
new user here. I just want to share with you a little experience I've just had.
I discovered BIAB a few months ago. Actually, at the very beginning I completely misunderstood it. In fact, I even purchased a realtrack set (in september) before buying BIAB ... I thought they were loops that could be used with any program. I was wrong of course. So, after a little research, I finally understood what BIAB really was and what RealTracks were. I read all the reviews etc, and decided to buy it. I waited for the new 2016 edition to come out, and I purchased the Audiophile edition. Expensive, but - I hope - well worthwhile. Now, I would like to buy the 49pak too. So I contacted customer service, explained my story, and asked them if I could get a credit for the 29$ I spent on the realtrack set I bought in september in order to buy the 49pak, because it is obviously a redundant purchase (all realtracks are included in the audiophile edition). It seemed reasonable to me, a little gesture of attention for a new customer who just bought the most expensive product PG Music sells, and wants to buy even more.
The response was: "no, because we can only offer refunds within 30 days" (and yes, technically I guess I was asking for a refund, but actually, I was just trying not to pay for something that I had already purchased, in order to buy even more ... )
Now, that was disappointing, honestly. It's not about those 29 dollars. I don't care, it's really small potatoes in relation to the several hundreds I just spent on the Audiophile edition. But it's the principle that bothers me quite a bit, because it seems to me a very, very "rigid", unfriendly approach to new customers. Not what I expect from a customer oriented company in 2015, at all. Of course I could be totally wrong, I don't know.

Anyway, I'm glad to be a new member in this interesting community. I'm sure I will enjoy BIAB, I played with it for a few hours and I am already amazed. But, I do have a bitter taste in my mouth ...