Originally Posted By: Mr Micio
Hi all,
new user here. I just want to share with you a little experience I've just had.
I discovered BIAB a few months ago. Actually, at the very beginning I completely misunderstood it. In fact, I even purchased a realtrack set (in september) before buying BIAB ... I thought they were loops that could be used with any program. I was wrong of course. So, after a little research, I finally understood what BIAB really was and what RealTracks were. I read all the reviews etc, and decided to buy it. I waited for the new 2016 edition to come out, and I purchased the Audiophile edition. Expensive, but - I hope - well worthwhile. Now, I would like to buy the 49pak too. So I contacted customer service, explained my story, and asked them if I could get a credit for the 29$ I spent on the realtrack set I bought in september in order to buy the 49pak, because it is obviously a redundant purchase (all realtracks are included in the audiophile edition). It seemed reasonable to me, a little gesture of attention for a new customer who just bought the most expensive product PG Music sells, and wants to buy even more.
The response was: "no, because we can only offer refunds within 30 days" (and yes, technically I guess I was asking for a refund, but actually, I was just trying not to pay for something that I had already purchased, in order to buy even more ... )
Now, that was disappointing, honestly. It's not about those 29 dollars. I don't care, it's really small potatoes in relation to the several hundreds I just spent on the Audiophile edition. But it's the principle that bothers me quite a bit, because it seems to me a very, very "rigid", unfriendly approach to new customers. Not what I expect from a customer oriented company in 2015, at all. Of course I could be totally wrong, I don't know.

Anyway, I'm glad to be a new member in this interesting community. I'm sure I will enjoy BIAB, I played with it for a few hours and I am already amazed. But, I do have a bitter taste in my mouth ...


Welcome to the forum.

Yes I have to agree I am totally with you on this (others opinions my differ) since you initially didn't understand that you needed band in a box as well, in my opinion it was reasonable of you to ask for that $29 credit.

I hope that DR Gannon (the CEO of PG music and comes across as a very fair man) will read your post and will react accordingly, a little staff training in situations like this, in my opinion wouldn't go wrong.


Anyways you are are very welcome here and I hope you enjoy band in a box.

Musiclover

Last edited by musiclover; 12/18/15 11:38 AM.
Musiclover

My music https://www.youtube.com/user/donegalprideofall

Windows 10 (64bit) M-Audio Fast Track Pro, Band in a Box 2025, Cubase 14, Cakewalk and far too many VST plugins that I probably don't need or will ever use smile