Phil,

Norton has a reputation for getting it wrong with BIAB. It hasn't happened for a little while on the forums but there have been a few instances similar to yours over the years. The thing with Norton is that it doesn't seem to ask for user input when it finds a file it suspects. It simply deletes it.

From what you describe, it sounds like your "setup.exe" and "Band-In-A-Box.exe" are no longer on your USB drive. There might be an option with the Norton software to undelete the files. Have you looked for this?

You can double check if the files have really been deleted by simply opening the USB drive in Windows explorer.

In the meantime, if you bought the program through PG Music, the program components should be listed in your PGM account. Maybe the files you need are there and can be reloaded onto the USB drive.



Also, rather than waiting for an email reply, try using Live Help. That's manned throughout PGM's opening hours and is a good way of getting in touch with the company.

Regards,
Noel

P.S. I see Dan answered while I was typing. Seems like we had the same idea.

MY SONGS...
Audiophile BIAB 2024