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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 117
Apprentice
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OP
Apprentice
Joined: Aug 2009
Posts: 117 |
Hi Guys
I have windows BinaB UltraPluspak installed on two computers hard drives--full installations on both machines
I ordered the windows 2016 UltraPluspak and was told to just install it over the top of my current set ups
I have just received the USB hard drive and tried to run it to install all the programmes
However my Norton 360 blocks it and has removed some programme icons from the USB hard drive
It doesn't work in either computer
If I open this USB hard drive to view all the files both the Setup icon and Band in a Box .exe icon are no longer present
In fact if I go into the Norton 360 history it says
Download Insight analysed Band in a Box. exe and removed it—reason—reputation level BAD
It also says it has removed the “SETUP” programme as again reputation level BAD
As far as I can see I am unable to load the contents of the USB hard drive as I cant get the setup icon back
I have emailed support but wonder if anyone else has had problems installing with Norton 360 installed as I assume I wont get a reply till Monday west coast time.
I have disabled Norton 360 but this makes no difference
All my previous installs of BinaB have worked with Norton 360 running
Last edited by Philsaxophone; 12/19/15 11:35 AM.
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Band-in-a-Box for Windows
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Joined: Dec 2002
Posts: 12,896
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Veteran
Joined: Dec 2002
Posts: 12,896 |
Good chance that everything that came on the HD is also available in you BIAB account on line for download.
BIAB – 2026, Reaper (current), i7-12700F Processor, 32GB DDR4-3200MHz RAM, Motu Audio Express 6x6 - My SoundCloud.
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,490
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Veteran
Joined: Oct 2008
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Phil, Norton has a reputation for getting it wrong with BIAB. It hasn't happened for a little while on the forums but there have been a few instances similar to yours over the years. The thing with Norton is that it doesn't seem to ask for user input when it finds a file it suspects. It simply deletes it. From what you describe, it sounds like your "setup.exe" and "Band-In-A-Box.exe" are no longer on your USB drive. There might be an option with the Norton software to undelete the files. Have you looked for this? You can double check if the files have really been deleted by simply opening the USB drive in Windows explorer. In the meantime, if you bought the program through PG Music, the program components should be listed in your PGM account. Maybe the files you need are there and can be reloaded onto the USB drive.  Also, rather than waiting for an email reply, try using Live Help. That's manned throughout PGM's opening hours and is a good way of getting in touch with the company. Regards, Noel P.S. I see Dan answered while I was typing. Seems like we had the same idea.
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Sep 2007
Posts: 3,926
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When I discovered how much control the Norton Utilities gave me over my PC, I coulda kissed the guy on the mouth. After my license for a full Norton/Symantec suite expired 15 years later I uninstalled it and have used freeware ever since. It consumed system resources and offered very little control. If you can afford to dump Norton, I would. I have used Avast Free for years with no issues whatsoever.
Richard
"My primary musical instrument is the personal computer."
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 117
Apprentice
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OP
Apprentice
Joined: Aug 2009
Posts: 117 |
Hi Guys
Tx for your replies
If I go into the Norton 360 history it shows that the setup.exe file is in quarantine with a very high risk tag as it includes
SAPE.Heur.A5BE2
BinaB. exe has been completely removed and is not even in quarantine
I think I will wait to hear from support before I try to restore the setup.exe file-----assuming it will let me
Tx
Phil
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 21,071
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Norton is Notorious for false positives. I use it but I have been caught. When I plugged my new PGM supplied Audiophile drive in the other week, Norton immediately removed setup.exe from the drive! Claimed it had a virus. I just instructed Norton to restore it, and proceeded with the install.
However, do check with support. If you downloaded there's always an opportunity to have a file infected. Better safe than sorry.
BIAB & RB2026 Win.(Audiophile), Windows 10 Pro & Windows 11, Cakewalk Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Session Keys Grand S & Electric R, Kontakt, Focusrite 18i20, KetronSD2, NS40M, Pioneer Active Monitors.
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 117
Apprentice
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OP
Apprentice
Joined: Aug 2009
Posts: 117 |
Just to show my thanks to Alyssa from support for such a prompt reply and all sorted out now
Tx
Phil
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Band-in-a-Box for Windows
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Joined: Jun 2006
Posts: 2,250
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Just to show my thanks to Alyssa from support for such a prompt reply and all sorted out now
Tx
Phil Yup - Alyssa is one clued up lady. She sorted my problem out a few weeks ago in just a few minutes. Bravo! Ian
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Band-in-a-Box for Windows
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Joined: Dec 2000
Posts: 12,840
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If you plan on keeping Norton, I would go in and configure it to quarantine, rather than delete suspected files. That way, if you believe them to be safe, you can recover them and Norton will flag them accordingly.
I don't use Norton, but every other anti-virus program I've used allows you do to this.
When you quarantine, it moves the files to an area of the hard drive where the file can't cause any problem (other than it's present on the hard drive). The anti-virus software will keep it from running and wreaking havoc on your machine. You should then be able to go look at the quarantined files and select which ones are false positives.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Band-in-a-Box for Windows
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Joined: Apr 2007
Posts: 451
Journeyman
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Journeyman
Joined: Apr 2007
Posts: 451 |
I turned Norton 360 OFF (Firewall & Auto Protect)
Then ran F:\Setup.exe
Norton still permanently deleted Setup.exe
iMac, 3.7 GHz 6-Core Intel Core i5, BIAB MAC2024 (802), Audient iD4
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Band-in-a-Box for Windows
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Joined: Oct 2007
Posts: 2,610
Veteran
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Veteran
Joined: Oct 2007
Posts: 2,610 |
I've used Norton AV before and it caused me more trouble than I can and want to list in this post. I know, this does not help your problem, but, one of the happiest computer days in my life was when I uninstalled Norton completely and went with something free. Nowadays, I use SpyHunter 4 ... 6 month subscriptions, mind you, but well worth it to me.
There is some great free AV software out there... AVAST has been mentioned. I've used it and it works great. Might be time for you to consider cutting the umbilical cord between you and Norton.
That's just my humble opinion.
Good luck!
Cheers, Mike My Music * Asus ROG Strix G15CF 32 GB DDR4 4TB HDD + 1 TB SSD NVIDIA GeForce RTX 3060 8GB Win 11 AKAI EIE PRO Sound Interface. BIAB/RB 2024 UltraPak Build - Latest
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 117
Apprentice
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OP
Apprentice
Joined: Aug 2009
Posts: 117 |
Actually I do seem to have another issue
I have loaded everything onto one of my PC's and everything works--plays songs--lets you enter chords etc etc BUT when I go to "Options" and then " Preferences " ( wanted to change the font style) whatever I click on completely freezes the PC and the only way I can get out of Binab is via Task Manager to shut down the whole programme.
Have done a factory Reset but no difference
Have not put it on the second PC till I get a reply from Support
Anyone else had this ????
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 117
Apprentice
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OP
Apprentice
Joined: Aug 2009
Posts: 117 |
A second factory reset has fixed everything on the " Preferences" page except the "Display " button which still freezes the whole PC
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Band-in-a-Box for Windows
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Joined: May 2002
Posts: 7,729
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 7,729 |
A second factory reset has fixed everything on the " Preferences" page except the "Display " button which still freezes the whole PC This happened on some systems, and is fixed in the Build 429 update: http://nn.pgmusic.com/pgfiles/support/patches/bb2016_update_build429.exeRegarding Norton deleting the Setup file on the hard drives, thanks for reporting that. It's been a while since that has come up, and we will be sure to submit our newest exe to Norton for whitelisting.
Andrew
PG Music Inc.
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 117
Apprentice
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OP
Apprentice
Joined: Aug 2009
Posts: 117 |
Hi Andrew
Thanks for such a prompt response
I have installed the 429 update--the programme told me there was the 429 update--but its still the same
I am running windows 7 home premium if that's any help
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 117
Apprentice
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OP
Apprentice
Joined: Aug 2009
Posts: 117 |
That's very weird !!!
When I was in Binab I got a message saying that 429 was available and clicked download and install--BUT when I went to the help icon and found my system number it still said 427
I have now gone to the main site to download 429 and its now all sorted
Thanks for all your help guys
Phil
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Band-in-a-Box for Windows
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Joined: Dec 2001
Posts: 265
Apprentice
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Apprentice
Joined: Dec 2001
Posts: 265 |
Beachboy,
Did your problem with Norton ever get resolved? I am about to install BIAB 2016 and I do have Norton 360 (which I have never had any trouble with and have been using it for years).
Jim
Psalm 33:3 Sing unto him a new song; play skillfully with a loud noise.
BIAB 2018 build 519; Dell Inspiron N4110, Windows 10 64 bit, Intel Core i3-2350m running at 2.29 GHz, Memory: 6 GB DDR3, SDRAM 1MHz
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Band-in-a-Box for Windows
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Joined: Dec 2001
Posts: 265
Apprentice
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Apprentice
Joined: Dec 2001
Posts: 265 |
Andrew,
Can you confirm that this Norton issue with the setup file being deleted has been resolved? I am about to install BIAB 2016 and I have Norton 360 (never had any problems with it).
Jim
Psalm 33:3 Sing unto him a new song; play skillfully with a loud noise.
BIAB 2018 build 519; Dell Inspiron N4110, Windows 10 64 bit, Intel Core i3-2350m running at 2.29 GHz, Memory: 6 GB DDR3, SDRAM 1MHz
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 20,490
Veteran
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Veteran
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Jim,
From what's written above, before installing, save a copy of Setup.exe and "Band In A Box.exe". It seems that these were the two files that Norton deleted. (I imagine that these files were on the USB drive.) Whatever happens, you then be able to get the installation files back if you need to.
Let us know how you go!
Regards,
Noel
MY SONGS...Audiophile BIAB 2026
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Band-in-a-Box for Windows
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Joined: Aug 2009
Posts: 117
Apprentice
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OP
Apprentice
Joined: Aug 2009
Posts: 117 |
Hi Guys Sorry for late reply--was trying to get out of Boston back to the UK when the snow hit--Back home now
I have resolved the issues with Norton 360
I found the files that Norton 360 had removed in their quarantine file and just told Norton to reinstate them
That fixed everything
I do have another slight issue about my previous created songs showing odd instrument patches when I now play them with 2016 but that's for another post
Phil
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Ask sales and support questions about Band-in-a-Box using natural language.
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Season's Greetings!
Wishing everyone a happy, healthy holiday season—thanks for being part of our community!
The office will be closed for Christmas Day, but we will be back on Boxing Day (Dec 26th) at 6:00am PST.
Team PG
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