I've used Norton AV before and it caused me more trouble than I can and want to list in this post. I know, this does not help your problem, but, one of the happiest computer days in my life was when I uninstalled Norton completely and went with something free. Nowadays, I use SpyHunter 4 ... 6 month subscriptions, mind you, but well worth it to me.

There is some great free AV software out there... AVAST has been mentioned. I've used it and it works great. Might be time for you to consider cutting the umbilical cord between you and Norton.

That's just my humble opinion.

Good luck!


Cheers,
Mike

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