John, this is a known problem. Even in this short thread, you see that not everyone has it.

This started in Windows 8. We were unable to identify what it was in some users that gave the problem. I had it also. Then with Windows 10, mine works but new reports come in from users whose help worked in Windows 8 but doesn't work in 10. Still other users have the problem in both 8 and 10, but others never had it.



BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.