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Joined: May 2008
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Journeyman
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Journeyman
Joined: May 2008
Posts: 368 |
Hello:
My wife did the free Windows 10 upgrade last night, upgrading from Windows 7 to Windows 10.
Now, she can't access any of her files. They don't show up on Windows Explorer and she can't access them from within any program.
A brief announcement appeared on the right side of the screen when her computer was starting this morning saying that she was signed in under a temporary name/password and that she didn't have access to her files. The notice was up on the screen for a very short time, so it was hard to understand what the situation was or what she should do.
I would appreciate any suggestions from any Windows 10 experts. Did anyone else experience this when upgrading to Windows 10?
Thank you for any help.
John
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I did not experience this on any of my PCs.
Does your wife have a Microsoft account, and does she know her password?
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Expert
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Expert
Joined: Jan 2010
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I did not experience this. It sounds like malware has struck.
Can you duplicate the message? If yes, film it. Ask Microsoft sending them the footage.
Take the harddrive out of that computer, put it in an external casing and copy the requested files using another computer.
From my best practices collection:
I did a full backup before going to Windows 10,
I did a full backup after I went to Windows 10.
This way I'm sure I can access all necessary files.
Desktop; i7-2600k, 8 GB mem., Win 10 Pro, BIAB 2017; RB 2017 - latest build
Laptop: i5-2410M, 4 GB mem, Win 10 Pro, BIAB 2017; RB 2017 - latest build
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Journeyman
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Journeyman
Joined: May 2008
Posts: 368 |
Matt;
Thanks for responding.
Yes, she has an account and knows the password.
She was able to talk to someone with Microsoft support who did a remote access and got her files to where she could access them.
However, most everything in her Downloads folder was GONE. The microsoft support person said that the windows 10 update would automatically erase any third party software in the downloads folder and that there was nothing she could do.
I found that part shocking.
GHinCH:
She did have files and a report sent to Microsoft to see what happened.
98% of what she needs is accessible, but the downloads folder thing as mentioned above is a mystery.
Thanks for responding.
John
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However, most everything in her Downloads folder was GONE. The microsoft support person said that the windows 10 update would automatically erase any third party software in the downloads folder and that there was nothing she could do. I found that part shocking.
Oh, wow. Me too. I've never read that in any article about Windows 10. I have the full Windows 10 manual from Microsoft. I'll look in there when I get home. That was despicable.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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I looked it up on the internet: http://www.pcworld.com/article/3008227/windows/windows-10-november-update-apparently-deleting-some-third-party-programs.htmlhttp://www.zinstall.com/how-to/how-to-upgrade-to-windows-10-without-losing-your-programs-and-filesand others. Apparently it is true. I haven't missed anything so far, and since I saved my user folders before upgrading additionally to the backup, the upgrade couldn't delete anything I wanted to keep. If it did, I will find it again, since I have a copy of the state before the upgrade. I use their OS, but since Microsoft every now and then wipes out users' work*) by changing this and that, I don't trust them. In addition to my weekly backups I save downloads asap to external drives. *) Example: On Windows 2000 and XP I did enter properties for many files (like pdf and others) that showed up in certain columns in the Windows Explorer. MS changed some standards and claims that the other software companies didn't follow that change.
Desktop; i7-2600k, 8 GB mem., Win 10 Pro, BIAB 2017; RB 2017 - latest build
Laptop: i5-2410M, 4 GB mem, Win 10 Pro, BIAB 2017; RB 2017 - latest build
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I always save my downloaded files to my own created download folder. Likewise, I don't use the My Documents folder, either, but instead have my own "MyData" folder on a different drive. Too much stuff gets auto-populated in those folders which makes it difficult to find stuff for me. And now, this with the download folder. I'll keep doing what I'm doing.
John Laptop-HP Omen I7 Win11Pro 32GB 12TB SSD Desktop-ASUS-I7 Win10Pro 32GB 12TB SATA BB2026/UMC204HD&404HD/Casios/Cakewalk/Reaper/Studio One/Notion/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com (under rehosting/construction)
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Ditto, to what John said. And it helps to have your downloads on another drive, other than your system drive.
I have my SSD drive for the Operating system and everything else is on additional drives I've installed.
Last edited by MikeK; 12/30/15 06:51 PM.
Cheers, Mike My Music * Asus ROG Strix G15CF 32 GB DDR4 4TB HDD + 1 TB SSD NVIDIA GeForce RTX 3060 8GB Win 11 AKAI EIE PRO Sound Interface. BIAB/RB 2024 UltraPak Build - Latest
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Very odd indeed. I upgraded to Win 10 a little over a month ago. My Download directory is completely intact. I routinely run Ccleaner, Defraggler, Speccy (as mentioned in the article)...no change what so ever. Programs are fine and the original downloads are still in the Download folder.
Still, like others have mentioned, I backup all of my files and mirror my hard drive to an external drive.
Jeff
Win11, Intel i7 7700K 4.2Ghz, 32Gb RAM, 2x1Tb HD, 500Gb NVMe, BIAB/RB 2026, MOTU 828MK3 audio, MOTU Midi Express, Yamaha Montage 7, DX7II, TX802, Motif XS Rack, Roland Fantom XR Rack, Oberheim Matrix 1000, VoiceLive3 Extreme, Kontakt 6, SampleTank 4.3
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Journeyman
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Journeyman
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John, MikeK, Mountainside:
Thanks for responding.
Yes, a backup would have been very wise, obviously something she now deeply regrets.
I don't know why Mountainside's Download folder is intact while my wife's was cleared.
The Microsoft support person wasn't very clear on how the update decides to remove third party software.
I'll look more into that.
GChinCH:
Thanks for finding the articles mentioning that some things are sometimes removed in the Windows 10 update.
John
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Yes backups (FULL monthly, weekly would be better, with daily differentials), different directories instead of the default "downloads," "My documents," etc.,
But with this version of windows people might want to seriously consider upgrading from the free Win 10 Home (from Win 7 or 8 home) and pay the extra bucks ($99) to upgrade to Win 10 Professional - if you don;t already have the Win 10 Pro via your upgrade.
With Win 10 Pro you can control when updates get installed (you can at least DELAY them for a long enough period, like that Nov update fiasco that was pulled - where all this deleted SW reports came form) until you see the affects on the various PC's and configs used but free Win 1`0 Home (beta or guinea pig) testers.
Please note it still falls to you to PAY ATTENTION and READ about the updates before installing them (and a backup just prior is ALWAYS a prudent IDEA)
Your expensive DAW (RB/PTPA, Sonar, Mixcraft, Cubase, Reaper, Studio One, Pro Tools) and other music SW (BIAB, soft synths, Musescore, Finale, etc.) - possibly productivity or other additional hobby software from non-MS vendors (Photoshop, SPSS, Simtools, tax prep, games, your kids and grand kids pics/movies, etc) not to mention all your sweat equity (labor) in recording and editing your music.......ALL DEPEND and SIT under the CONTROL of the OS over which most users have little insight and now with Win 10 (Win 10 Home in particular) even less control
Happy New Year to ALL my friends here (and even those that block me :-) )
Larry
Last edited by Larry Kehl; 12/31/15 10:09 AM.
Win10Pro,i9,64GB,2TBSSD+20TBHDDs,1080TI,BIAB'24,Scarlett18i8,Montage7,Fusion 8HD,QS8,Integra7,XV5080,QSR,SC-8850,SPLAT,FL21&others,Komp.14,IK suite&others, just a guitar player-AXE FX III &FM9T, FishmanTP, MIDIGuitar2, GK2/3'sw/GI20
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