Try this
Cold start the computer (to make sure there are no legacy applications running)
Start Task Manager
Check and make a note of everything that is running under the Applications tab
Start BiaB
Check that Band-in-a-Box is showing as an application, and no other new applications have appeared (1)
Select the Processes Tab, check that BBW.exe is in the list.
Check that Sony PC companion is not running as an Application or any "sony" type processes are shown in the Processes list.

From the BiaB Help drop-down menu, select Help > Utilities > Run Download/Install Manager Now

Use the default folder value that is recommended and press OK (2)

Check that the PG Music Download Manager is running under Applications, and that no other new Applications have started (3)

Check that downloadManager.exe and bbw.exe show up under processes. (4)

Please advise your results for each step.

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2016-02-07_12-09-49.jpg (209.71 KB, 159 downloads)
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones