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On just page 1 alone I've been seeing quite a few disgruntled observations from posters feeling (imo rightly!) rather neglected in this particular section of the forum, culminating in this very to-the-point remark:

"This is a Wishlist for Product Improvements, not a lucky-dip wishing well."

So I got thinking, if (as one comment suggested) you busy people truly do not have the time to even so much as write a simple "Thank you for this suggestion" to acknowledge that you have so much as read the posts we make here, then how about adding some sort of a "Like" button to convey just that to us.
For believe you me, to not have any idea if anyone on your end is spotting the ideas we're trying to suggest, that's worse than never 'get around' to implement said ideas (or even plain shutting them down)!


p.s. And yes, I'm fully aware of the irony in writing this post.


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+1

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+1
We really would like to receive an acknowledgement. It's a simple courtesy. Even if it was to say that a particular idea was unlikely to be developed. At least the members would know.

Last edited by VideoTrack; 04/03/16 02:54 AM. Reason: clarified reasons

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+1
I hope pgmusic takes the time to show they read what we write...............
Two years ago Pgmusic introduced usertracks, but with a lot of bugs (waltzes) and shortcomings (shots and holds)
and pgmusic kept silent untill last december (4 months ago) Peter Gannon promised to repair and develop the user tracks.........and again they are silent about it. Are they doing something about it? ZZZZZZZZZZZZ

regards Rob


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https://www.robdeklerk.nl

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+1

But I will add that I think PGMusic is a small company and they may or may not have the resources to respond to every wish. Personally I would rather have them working on improving their products then monitoring this wishlist.

PS - I think they should call this forum The Suggestion Box. That sounds less childlike to me.


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Originally Posted By: rodipoet
Two years ago Pgmusic...
Please, let's not make this thread about specific cases, thank you.


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Originally Posted By: MarioD
I think PGMusic is a small company and they may or may not have the resources to respond to every wish. Personally I would rather have them working on improving their products then monitoring this wishlist.
Precisely why I'm making this suggestion. A simple mouse click on a single icon, just to convey the acknowledgement, this takes virtually no time at all. I'm not expecting them to pick up every single idea for comment. My thread here is simply about knowing we are being heard!
Originally Posted By: MarioD
PS - I think they should call this forum The Suggestion Box. That sounds less childlike to me.
This is a great idea! cool


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Or maybe "Suggestions for Improvement"?

+1 for some sort of quick acknowledgement.

The Wishlist sometimes works in mysterious ways. I have made many successful requests over the decades. Some were implemented years later. Others were made irrelevant by an entirely new way to address the issue that we had never considered in the forums.


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Originally Posted By: Matt Finley
Or maybe "Suggestions for Improvement"?
No need to over think this, I'm sure, but I appreciate the +1
Originally Posted By: Matt Finley
The Wishlist sometimes works in mysterious ways.
Understatement of the day? smile
In all seriousness though, this hopefully goes some way to reduce that very effect, so here's hoping they at least heard this one.


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Originally Posted By: VideoTrack
We really would like to receive an acknowledgement. It's a simple courtesy.
Indeed. I'd even say never mind the niceties! To me this is simply Business School 101:
Always make the customers feel like they're the most important person in the room.


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If many of the wishes or suggestions take an inordinate amount of time to be addressed/implemented, if ever, surely it can’t be a don’t care attitude toward the faithful buyers. There must be reasons----resources, time, staff shortages, whatever. Maybe the company is spending most of its time creating new styles, lining-up more players for studio time, and getting the next upgrade ready for the beta testers and eventual release. I wouldn’t have a clue how much time, effort, and $$ that would take. I’ve often wondered how they approach such high profile studio musicians to get their cooperation/consent to create real styles. Maybe to the players, it’s just another studio session----like what they do in their profession.

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It wouldn't surprise me if most of the budget goes into music/studio session costs...but that line of speculations is really a discussion for a whole 'nother thread, I'd think.


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I agree with all the posts above, and sorry that we haven't responded to the suggestions. We do welcome the suggestions, and read them all, and should have responses done soon.


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Now that we have this response from the top, I just wanted to make a couple of things clear, since I'm the one who started this whole thread:

I never used the term "don't care", and suggesting anything of the sort was never to be the point nor understanding of this topic.

As far as I'm concerned, and I think responses in this thread concur, there'a no expectation of verbal responses to every single post - if anything, quite the contrary.


Glad to see this thread has been heard cool


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Originally Posted By: PeterGannon
I agree with all the posts above, and sorry that we haven't responded to the suggestions. We do welcome the suggestions, and read them all, and should have responses done soon.


I got a response from the top very quickly on one of my posts in another area.

On other forums the wish list is suggestions for future releases. That is what I thought this was. I never figured I would get a response on a wish I posted.

Last edited by dga; 04/11/16 05:51 PM.

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Originally Posted By: dga
On other forums the wish list is suggestions for future releases. That is what I thought this was. I never figured I would get a response on a wish I posted.
Maybe different views on this is part of the problem, then.
And (again!), I'm not asking for anything more than knowing if I'm being heard, responses are entirely secondary.


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Originally Posted By: Icelander
Originally Posted By: dga
On other forums the wish list is suggestions for future releases. That is what I thought this was. I never figured I would get a response on a wish I posted.
Maybe different views on this is part of the problem, then.
And (again!), I'm not asking for anything more than knowing if I'm being heard, responses are entirely secondary.


Yes IceLander you may see this as a problem that you were not acknowledged for your wish. But, you did get a response and a very significant one. A response from many other forum users and then the very top.

I simply stated that I have a different perspective on wish lists or feature requests on this and other music forum sites. I never expect a replay from manufacturers of hardware, or developers of software. I am used to just simply making a suggestion.


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Originally Posted By: dga
But, you did get a response and a very significant one.
True, and I was quite ready for that to be the end of this thread, its point had obviously been successfully made.
As for your 'different expectations', all I meant in my response to that was suggesting maybe that indicates an ambiguity (since some have expressed another viewpoint) which is making the 'problem' worse than it need be. A mere "food for thought" kind of observation, if you will, not to be taken as any sort of "I'm right and you're wrong". We're not on youtube wink


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Reading over my comment above, I realize I may not have made it clear enough that, among the many suggestions that I have made, some have been recognized and implemented right away. Then, and this is what I did say, other requests are implemented later, or something else is designed that handles the original request in a way I didn't anticipate (those are the most fun). My statement is only meant to convey that I have always known PG Music reads the Wishlist, and often responds in the form of product improvements. It is understandable that someone with a shorter history here would not have come to know the system that way yet. This thread has been helpful because it reaffirms the positive support of Dr. Peter Gannon for the value of our continuing suggestions.


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I really would like if they'd say something about bug reports.

Honestly, I often have the feel that reporting a bug is completely useless because, well...nobody really cares about that.

Last edited by Cerio; 04/13/16 01:23 PM.

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